Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Resolved my problem quickly I took my 2014 Ram Cummins diesel to a truck facility to change both fuel filters only to discover the main filter had been incorrectly installed resu I took my 2014 Ram Cummins diesel to a truck facility to change both fuel filters only to discover the main filter had been incorrectly installed resulting in the filter cover over tightened. I took it to a Ram dealer and they couldn’t get I loose. I took it to Jacky Jones they ordered a new cover then one day later removed the bad cover by drilling a hole then carefully cut it to reduce the pressure. I believe the techs name is Andrew. I have my own company and value those employees with the attitude Andrew displays. He is a tremendous asset to his company More

Ist ever service at your dealership For years I have been getting service and repairs next door at the Ford dealer. They were great. I purchased the Chrysler and decided to bring it to y For years I have been getting service and repairs next door at the Ford dealer. They were great. I purchased the Chrysler and decided to bring it to you for service. I am real happy your advisor was great service was great and timely. I believe you will be my servicing dealer as long as I own my Chrysler. More

comminication I came to you a while back because of the friendliness of your employs I stayed because of the prices. This time we got off on the wrong foot becau I came to you a while back because of the friendliness of your employs I stayed because of the prices. This time we got off on the wrong foot because of a communication problem. After that was corrected it was a good experience . I got my vehicle repaired and serviced which is what I wanted and I'm well pleased with the results.. More

Got right on the situation, problem didnt waist anytime An thats what Iv been looking for in a place of buisness for a long time. Will definitely be back. The prices are a little high but at least everyone An thats what Iv been looking for in a place of buisness for a long time. Will definitely be back. The prices are a little high but at least everyone was honest about what was wrong an didnt feed me a line of bull---- to get money out of me. Thank you all. ? More

Good service. The young ladies in the service dept are great. My truck had a leak and it was fixed under warranty. At least I hope so. The young ladies in the service dept are great. My truck had a leak and it was fixed under warranty. At least I hope so. More

after market ac installation Took longer than anticipated but they persisted and kept me informed. They returned my calls ,and were very polite helpful. No equivocation about hon Took longer than anticipated but they persisted and kept me informed. They returned my calls ,and were very polite helpful. No equivocation about honoring original estimate. More

Always Awesome Service Heather and Mackenzie are always professional and courteous. I was greeted has I came through the door into the service department.. Heather went over Heather and Mackenzie are always professional and courteous. I was greeted has I came through the door into the service department.. Heather went over what service I wanted done to my vehicle and went over the my paperwork when the work was completed. All areas of the dealership are always clean and in excellent condition More

Professional Always nice and helpful. Nice waiting area and restroom. friendly people. Good sevice. Had to wait a long time for oil change though. It was a busy da Always nice and helpful. Nice waiting area and restroom. friendly people. Good sevice. Had to wait a long time for oil change though. It was a busy day I guess. More

Professional, knowledgeable, courteous Very welcoming and professional. Spent time explaining everything that was being accomplished. Dealership also had a courtesy car shuttle that took Very welcoming and professional. Spent time explaining everything that was being accomplished. Dealership also had a courtesy car shuttle that took me home while my car was being serviced. This fact was brought to my attention when the service personnel told me that it would be over two hours until my car would be ready, I had planned to stay until my car was ready. The service also picked me up whan my car was ready. A very important amenity when you only have one vehicle. More

Love Jacky Jones Cleveland We make an hour and 30 minute drive because of the service we receive from this dealership. They are awesome!!!!!! Carol has always went above and bey We make an hour and 30 minute drive because of the service we receive from this dealership. They are awesome!!!!!! Carol has always went above and beyond to help us find the vehicles we were searching for and the Service is outstanding. These people are the perfect example of Great Customer Service!! More