Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

As always a good experience at Jacky Jones We purchased our Jeep Cherokee here, and we have it serviced here. Great customer service and we know that the service on our Jeep Cherokee is done we We purchased our Jeep Cherokee here, and we have it serviced here. Great customer service and we know that the service on our Jeep Cherokee is done well. More

Comfortable and done in a timely manner Everyone was so nice to make sure I was doing ok and having a good day. Also McKenzie did a great job explaining to me what needed to be done to my ve Everyone was so nice to make sure I was doing ok and having a good day. Also McKenzie did a great job explaining to me what needed to be done to my vehicle More

Appointment was prompt as well as the repait The AC in my 3500 Truck stopped working, and has already had other components replaced in the past. Got a quick appointment, and was out within a hour The AC in my 3500 Truck stopped working, and has already had other components replaced in the past. Got a quick appointment, and was out within a hour+ More

Nice staff, work not completed, pricey We own a Chrysler and 2 Jeeps. Having been disappointed with Hayes Oakwood, we decided to try your dealership. Our appointment for 1 pm on Wed. was m We own a Chrysler and 2 Jeeps. Having been disappointed with Hayes Oakwood, we decided to try your dealership. Our appointment for 1 pm on Wed. was made the week before. We arrived at 1 for a Jeep recall item and asked also to investigate a faulty check engine light/low oil warning. We were told this would take until 4pm. We arrived at 4:30 and the only thing done was a minor reprogramming to fix the factory recall on the cruise control. The quote we got on the faulty oil warning switch was about 250.$ and we would have to bring it back again the next day and leave it (45 minutes round trip with 2 cars) The staff was courteous and very nice, but their hands were tied to your 97.50/hour labor and apparent overload of work. We found a local mechanic that will do it for 180$. Thanks for doing the 18 point inspection and recall work., however. More

Great visit Had a great visit to have some work done. Staff was knowledgeable and very friendly. I was impressed with everything here. Reasonable price for work p Had a great visit to have some work done. Staff was knowledgeable and very friendly. I was impressed with everything here. Reasonable price for work performed also More

Ram Recall Service was great! While I was there the service worker advised me I still had 3 oil changes so I used one.In and out in under one hour. Great service Service was great! While I was there the service worker advised me I still had 3 oil changes so I used one.In and out in under one hour. Great service!!!!! More

Professional, fast, and efficient. Took the car in at the appointed time. Handled the factory recall, and did a complimentary diagnostic, and got us back on the road faster than we expe Took the car in at the appointed time. Handled the factory recall, and did a complimentary diagnostic, and got us back on the road faster than we expected. More

Mackenzie was AWESOME!!! She was so helpful. Can’t say enough good things about Mackenzie. She was great!! Very helpful and friendly. She also helped with my boyfriends truck. She made sure we u Can’t say enough good things about Mackenzie. She was great!! Very helpful and friendly. She also helped with my boyfriends truck. She made sure we understood everything and told us about warranties we didn’t even know we had. More

Safety Recall U65 Ms. Cain was very professional from the beginning to the end of my service. The mechanic was courteous when the job was completed and notified me. Qui Ms. Cain was very professional from the beginning to the end of my service. The mechanic was courteous when the job was completed and notified me. Quick service! More

Fast, accurate, complete and friendly service. My service was a recall but everything went smoothly with friendly and courteous employees. Work was accomplished in a timely fashion and vehicle re My service was a recall but everything went smoothly with friendly and courteous employees. Work was accomplished in a timely fashion and vehicle returned in clean condition. More