Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Rear brakes would not disengage on 2016 Renegade This was a first for us. We called Jacky Jones Jeep and Harrison was very helpful. Chrysler Roadside asst. got the jeep to service. Harrison advised u This was a first for us. We called Jacky Jones Jeep and Harrison was very helpful. Chrysler Roadside asst. got the jeep to service. Harrison advised us when it arrived. He kept us up to date on everything done. There was some issue getting parts so, they had it a week. Everything was fixed and under warranty. We are very happy with the work and communication. Thanks Harrison and rest of the service crew. More

Reprogrammed a key For my van. It was the most helpful friendly staff I have ever been in. More than willing to help you with your needs. Fast service and only took 30 minutes. Tha It was the most helpful friendly staff I have ever been in. More than willing to help you with your needs. Fast service and only took 30 minutes. That is what they quoted. More

Trust I only use the services of people or business I trust. I have been very pleased with the Jacky Jones dealership in Gainesville, Ga., so when I wanted I only use the services of people or business I trust. I have been very pleased with the Jacky Jones dealership in Gainesville, Ga., so when I wanted a new Jeep, I came to the Jacky Jones dealership in Cleveland, Ga. More

Excellence This dealership not only found a soft top for me (where 2 others could not), they had in another day, installed it as stated and explained it all to m This dealership not only found a soft top for me (where 2 others could not), they had in another day, installed it as stated and explained it all to me. Exactly what I was looking for. More

Great Service! Great customer service and quality work. Worked with our schedule and got everything done in a very timely manner. I would definitely recommend them f Great customer service and quality work. Worked with our schedule and got everything done in a very timely manner. I would definitely recommend them for anyone's service or recall work, which is what we needed to have done. More

Great service Mackenzie always gives me great service. All the things on my list were taken care of. I didn't buy my car at this dealership but wish I could have. Mackenzie always gives me great service. All the things on my list were taken care of. I didn't buy my car at this dealership but wish I could have. More

Cruise Control Not Working, Auto Trans Not Shifting Properly Excellent service. They did NOTtry to upsell me even though I was almost ready to go with a $200+ Automatic Transmission Fluid Exchange and service. Excellent service. They did NOTtry to upsell me even though I was almost ready to go with a $200+ Automatic Transmission Fluid Exchange and service. They listened to me and diagnosed the problem on my 2002 RAM 2500 with Cummins DIesel and Automatic Trans as a strange electrical magenetic interference with the "hot" wire to the Auto Shift Solenoid, coming from the Alternator. As crazy as EMF interference from the Alternator causing the Transmission to shift erratically or NOT SHIFT AT ALL SOUNDS, they were right and saved me $200-400 or more for a new rebuilt transmission. They really know their stuff, and are honest, trustworthy and concerned about the customer in the Service Department. More

Recall Service My vehicle had a recall and the service technician was able to get me scheduled during the same week I called for service. The technician was very pol My vehicle had a recall and the service technician was able to get me scheduled during the same week I called for service. The technician was very polite and helpful. The waiting area was clean and comfortable and the service was completed in a very timely manner. More

Good recovery Service completed some warranty items They forgot to change out the headlight bulbs as it was dropped off the work order. The service manager and s Service completed some warranty items They forgot to change out the headlight bulbs as it was dropped off the work order. The service manager and staff took care of it right away. Quality of the work was good. Good job ladies and gentlemen. More

As always a good experience at Jacky Jones We purchased our Jeep Cherokee here, and we have it serviced here. Great customer service and we know that the service on our Jeep Cherokee is done we We purchased our Jeep Cherokee here, and we have it serviced here. Great customer service and we know that the service on our Jeep Cherokee is done well. More