Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Excellent service department Only used the service department for an oil change. Service writer has always been very courteous and friendly. Service was completed very fast even t Only used the service department for an oil change. Service writer has always been very courteous and friendly. Service was completed very fast even though we were told that we were third in line and there would be a wait. More

No hassles Mackenzie and her crew are the best. She knew exactly what needed to be done and how to handle it..no surprises with price or wait time. Mackenzie and her crew are the best. She knew exactly what needed to be done and how to handle it..no surprises with price or wait time. More

Awesome service center Been here a few times and wont go anywhere else now. Customer service was 5 star and Mackenzie Cain is the best! Couldn't have ask for faster or more Been here a few times and wont go anywhere else now. Customer service was 5 star and Mackenzie Cain is the best! Couldn't have ask for faster or more friendly service. More

Recall and regular service Excellent job!! Very satisfied with quality of work and time of service. Everyone from sales to service is knowledgeable and very courteous. Thank y Excellent job!! Very satisfied with quality of work and time of service. Everyone from sales to service is knowledgeable and very courteous. Thank you for a job well done! More

Service experience As always, it was a pleasure to take my Jeep in to be serviced. They answered a few questions I had. Mackenzie got my cell phone hooked back up to Uco As always, it was a pleasure to take my Jeep in to be serviced. They answered a few questions I had. Mackenzie got my cell phone hooked back up to Uconnect. They are a very caring group of people!! More

Recall accomplished Great service experience! Mackenzie is wonderful to deal with. They accomplished all of my recalls in a timely manner. I will be back the next time I Great service experience! Mackenzie is wonderful to deal with. They accomplished all of my recalls in a timely manner. I will be back the next time I need service. More

Recall Work on 2013 Ram 2500 My 2013 Ram 2500 had several recalls that needed to be completed. As it turned out the very day I set up an appointment to bring my truck in for the My 2013 Ram 2500 had several recalls that needed to be completed. As it turned out the very day I set up an appointment to bring my truck in for the work, the next morning the recalled water pump failed and the serpentine belt shredded. This resulted in me having to get a tow truck to get my truck towed to the dealership. This was three days before my scheduled appointment. Harrison & Mackenzie went to work and were able to get my truck in early and get the repairs completed. Each time I called to follow up on the status of my truck, Harrison and Mackenzie were always professional on the phone and answered my questions completely. To sum it up, I was surprised at the level of service I received from Jacky Jones. When I did go and pick up my truck, I fully expected to have to reach into my wallet. Zero!, all of my work was covered under the recall! They even covered the cost of the tow. Great Job! Harrison and Mackenzie - Thanks for the Stellar Customer Service. More

Outstanding Service Stopped in to schedule an oil change for my 2015 Dodge Ram. Mackenzie informed me that I could have it done right away. She also let me know that I ha Stopped in to schedule an oil change for my 2015 Dodge Ram. Mackenzie informed me that I could have it done right away. She also let me know that I had 3 recalls and the tech could complete along with the oil change. I only had to wait an hour to have everything completed. Every time I go into Jacky Jones the employees always greet you and are very courteous. I would highly recommend Jacky Jones . More

Everyone was very outstanding and the service was done vlast Everyone was very friendly and went out of their way to see that's everything I needed was done in a very timely manner .will return Everyone was very friendly and went out of their way to see that's everything I needed was done in a very timely manner .will return More

Would give more stars if could! Amazing Service! We had issues with our Wrangler (which we love btw) and Makenzie and Josh and team went OVER AND BEYOND to help us. They were patie Amazing Service! We had issues with our Wrangler (which we love btw) and Makenzie and Josh and team went OVER AND BEYOND to help us. They were patience and knowledgeable both on the phone and in person. We are new to the area and are thrilled to have found them. They really care about their customers and did so much to make it convenient and a great experience. If you need service, go to Jacky Jones Jeep! More