Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Excellent customer service Truck problem analyzed and parts ordered. A loaner car was given to us. All repairs done under warranty. Service person was very helpful and professio Truck problem analyzed and parts ordered. A loaner car was given to us. All repairs done under warranty. Service person was very helpful and professional. More

They are good people My service was supperb. Went in for a recall. And they also did a multipoint inspection on my Dodge. Will be using them again. Thanks. My service was supperb. Went in for a recall. And they also did a multipoint inspection on my Dodge. Will be using them again. Thanks. More

Service on Ram Mackenzie always gives me great service and car! She is very friendly and knowledgable. I always appreciate how quickly they get me in and out and on Mackenzie always gives me great service and car! She is very friendly and knowledgable. I always appreciate how quickly they get me in and out and on my way! More

Friendly Makenzie is my service writer. She has always been friendly informative and helpful I keep coming back to the dealership because of her. I actually l Makenzie is my service writer. She has always been friendly informative and helpful I keep coming back to the dealership because of her. I actually live in Lake Wales Florida but I save my service visits for when I am in Cleveland. I don’t get the Service or personal recognition at the dealership here in Florida. More

Professional excellence Dropped off my truck for the airbag recall. It was ready when promised with no hiccups. That is rare these days someone always trying to upsell somet Dropped off my truck for the airbag recall. It was ready when promised with no hiccups. That is rare these days someone always trying to upsell something.. More

Battery Probkem Had a battery that was on the way out. They scheduled my appointment and took me right in at the correct time. They checked it all out and replaced my Had a battery that was on the way out. They scheduled my appointment and took me right in at the correct time. They checked it all out and replaced my battery under warranty. More

appointment would be nice! was told by phone no appt needed. in at 9am, and told them I had a 10:30 dental appt, so I needed to be done by 10:15...Given car back a bit after 10 was told by phone no appt needed. in at 9am, and told them I had a 10:30 dental appt, so I needed to be done by 10:15...Given car back a bit after 10, and was told they would not be able to get it done by 10:15, but I could bring it back after my dental...I did not mind that, only that I still had to wait another hour when I came back.....Just seems maybe an appointment may have been better. More

excellent service everything was done in a timely fashion and everyone was very helpful One of the service men was up front when I checked out and he answered a ques everything was done in a timely fashion and everyone was very helpful One of the service men was up front when I checked out and he answered a question I had and gave me some good information as well. More

Quick and Efficient The factory recall on my 2011 RAM was completed quickly. They were very flexible with my schedule for the repair. They checked the truck and suggested The factory recall on my 2011 RAM was completed quickly. They were very flexible with my schedule for the repair. They checked the truck and suggested other services be performed and supplied an estimate. Very nice dealer experience. More

Great right now MacKenzie is super to work with. She has always gone above and beyond to make my visits a pleasant experience. Kudos to her and the dealership for hir MacKenzie is super to work with. She has always gone above and beyond to make my visits a pleasant experience. Kudos to her and the dealership for hiring her! More