Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Friendly I was pleased to find a dealership with country hospitality and hopefully this will be a good working relationship for years to come. I gave them on I was pleased to find a dealership with country hospitality and hopefully this will be a good working relationship for years to come. I gave them only four stars because of the manufacturer service bulletin for correcting the condensation within the right side headlight cover has yet to work. ( they replaced or open the vents on the backside of the headlight as directed by the bulletin) but so far it only vented my wallet of money. I’m hoping Jacky Jones will refund me the cost.....and go after the manufacture on my behalf. But Mackenzie hasn’t followed up with me, as she said she would after seeing the repair didn’t work with her own eyes. More

Friendly I have a vacation home in the area. I live in FL but service my Durango in Cleveland because I feel valued at this service center. I have a vacation home in the area. I live in FL but service my Durango in Cleveland because I feel valued at this service center. More

Tailgate Latching Mechanism Recall Took the vehicle in for a recall and Mackenzie noticed I had a dent and some scratches from when the tailgate unexpectedly fell open one evening and c Took the vehicle in for a recall and Mackenzie noticed I had a dent and some scratches from when the tailgate unexpectedly fell open one evening and crashed against my garage door. I didn't think to ask if they would fix the damage so I was pleasantly surprised when she brought it up. She took ownership of the issue, coordinated the recall and body work with their shop and kept me in a loop the entire time. She has a great attitude and has always provided exceptional customer service. More

Passenger Air Bag Recall Service representative was very courteous and set up an appointment day and time according to my convenience. Dealership was very clean and waiting r Service representative was very courteous and set up an appointment day and time according to my convenience. Dealership was very clean and waiting room was comfortable with fresh coffee and a television to watch during the repair. Repair was completed much quicker than I expected which was a pleasant surprise. I will be returning to this dealership in the future for routine service and needed repairs. More

Oil Change Dropped by to get an oil change in my Kia. Took my vehicle right on back, did not take long. Employees are very friendly and Service is great! Highly Dropped by to get an oil change in my Kia. Took my vehicle right on back, did not take long. Employees are very friendly and Service is great! Highly recommend More

Very helpful. I was treated very well.. Friendly,helpful and courteous . I was given answers promptly. everyone I dealt with was very well versed in their job. I was treated very well.. Friendly,helpful and courteous . I was given answers promptly. everyone I dealt with was very well versed in their job. More

Great customer service Taken right in. Treated well by all of the staff. Mackenzie Cain does an excellent job! I was in and out with a full report on no time! Taken right in. Treated well by all of the staff. Mackenzie Cain does an excellent job! I was in and out with a full report on no time! More

20k service Fast professional courteous and expertly done. I will only use Jackie Jones service department for both my Jeeps. They are very competent and knowledg Fast professional courteous and expertly done. I will only use Jackie Jones service department for both my Jeeps. They are very competent and knowledgeable. They never try to sell anything that is not necessary. More

Alternate Service Purchased my Jeep from another dealership and couldn't get my jeep in for service. Jacky Jones made me an appointment right away! Was great service, p Purchased my Jeep from another dealership and couldn't get my jeep in for service. Jacky Jones made me an appointment right away! Was great service, people were very nice. More