Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

#takingcareofcustomers Fast,Efficient and great people. I had just purchased a new Ram 3500 just a few days prior to my service visit and needed to have mud flaps installed Fast,Efficient and great people. I had just purchased a new Ram 3500 just a few days prior to my service visit and needed to have mud flaps installed. I had just stopped by, not thinking I would have it all done that day, but that is exactly what happened. The parts were there and they offered to install them while I waited. Seems like just a few minutes passed and I was ready to roll. Thank you to all in sales, parts and service at Jacky Jones. More

Pleasant I prefer Jacky Jones over other dealers in the area due to courteousness of employees and the speed of which I was able to get seen. Other dealers tal I prefer Jacky Jones over other dealers in the area due to courteousness of employees and the speed of which I was able to get seen. Other dealers talk to me as if I’m just a number or stat and often takes days to get an appt. More

Professional, but down home at the same time. Their number one priority is the customer. Thanks to the friendly knowledgeable staff. Clean waiting area, always fresh coffee. I actually enjoy Their number one priority is the customer. Thanks to the friendly knowledgeable staff. Clean waiting area, always fresh coffee. I actually enjoy visiting this dealership. More

I had an appointment at 1130 I had an appointment for 1130 am made the previous day this is my first time using this dealership as we recently moved in to the area I did not leave I had an appointment for 1130 am made the previous day this is my first time using this dealership as we recently moved in to the area I did not leave until 145 pm I had to cancel my doctor appointment And was charged a 35 dollar fee for breaking the appointment with my doctor after comment was made here we were contacted to correct the issue they said would give us an extra oil change with plan correcting issues is good for business but a better business is preventing issues from arising to begin with thank you we will try here one more time More

Good Customer Service We installed the manufacturer bluetooth in a 2010 Crystler Town & Country. Unfortunately, we were told wrong information from this dealership of the b We installed the manufacturer bluetooth in a 2010 Crystler Town & Country. Unfortunately, we were told wrong information from this dealership of the bluetooth capabilities based on what the manufacturer told them. The manager of the service department went above and beyond to correct the mistake. He handled the miscommunication with professionalism and care. He listened to our concerns and made things right. We will use this dealership again. 4-star is for the miscommunication from the manufacturer and not following up with us prior to the bluetooth being installed. More

Awesome Great and friendly people. Honest and go the extra for the customer. Brought Cecile in for recall repairs. They had it repaired quickly with Great and friendly people. Honest and go the extra for the customer. Brought Cecile in for recall repairs. They had it repaired quickly with a list of suggestions More

Great dealership to do business with! We have purchased several vehicles with the Jacky Jones dealerships. Always come back to them. All the people are nice and do anything to make everyth We have purchased several vehicles with the Jacky Jones dealerships. Always come back to them. All the people are nice and do anything to make everything go smoothly. Recently purchased a used Jeep Wrangler and it leaked badly. Bobby Jones made sure that it was taken care of by replacing all the seals. I'm happy to say that I have a very dry vehicle now. I'm very happy. More

Jacky Jones rocks! I needed to have a Uconnect software update and a map update installed. The directions were convoluted and confusing, and Jacky Jones techs were able I needed to have a Uconnect software update and a map update installed. The directions were convoluted and confusing, and Jacky Jones techs were able to work through it and get the updates installed. More

Always a good experience at J.J. Mackenzie is friendly and a pleasure to work with. Good customer service and they work is always top notch. Mackenzie is friendly and a pleasure to work with. Good customer service and they work is always top notch. More

Customer Service Great customer service at this dealer. Not just in service. I needed an antenna. My service writer ordered it for me. When I went to pick it up my ser Great customer service at this dealer. Not just in service. I needed an antenna. My service writer ordered it for me. When I went to pick it up my service writer asked the parts person to put it on for me. I could have done it but it made me feel valued and important. More