Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Routine Maintenance Dealing with Jacky Jones was quick and easy. Scheduled my first oil change and maintenance for my new Jeep with a next day appointment. They were frie Dealing with Jacky Jones was quick and easy. Scheduled my first oil change and maintenance for my new Jeep with a next day appointment. They were friendly, helpful and convenient! More

Excellent Service I highly recommend Jacky Jones for its parts and services. They were professional, understood the service required and stayed in contact with me until I highly recommend Jacky Jones for its parts and services. They were professional, understood the service required and stayed in contact with me until the parts were there so they valued my time. More

Repair and service Mackenzie in service was extremely helpful, courteous, and accommodating in communicating the progress and status of my vehicle. All the staff have be Mackenzie in service was extremely helpful, courteous, and accommodating in communicating the progress and status of my vehicle. All the staff have been pleasant, professional, and friendly. More

Great Service Experience Mackenzie made all the difference. She communicated promptly about the status of our job, explained the service needed, etc. I would recommend this se Mackenzie made all the difference. She communicated promptly about the status of our job, explained the service needed, etc. I would recommend this service department to anyone. More

Great customer service. I brought my Ram 2500 to the dealership to repair the back seat heater on the passenger side. Mackenzie helped me and it was determined that the repai I brought my Ram 2500 to the dealership to repair the back seat heater on the passenger side. Mackenzie helped me and it was determined that the repair would be covered under my extended warranty. Parts were not available that day for the repair so I had to return for 2nd trip. When I returned after the parts came in, they turned out to be the wrong parts. So after making a 3rd trip to the dealership the correct parts were installed and all is working now. With this many trips ( I live 1 hour away and work 1.5 hours away) Mackenzie made the BEST out of the situation and was always friendly and very helpful. I appreciate her willingness to let me drive something so I did not have to wait around the dealership the 2nd trip and the 3rd trip. Thanks Mackenzie and Jackie Jones. More

Excellent Service Loved the service department! Hands down the best in the business! Mackenzie made sure that we were taken care of and kept us updated on the status Loved the service department! Hands down the best in the business! Mackenzie made sure that we were taken care of and kept us updated on the status of our car. More

Friendly folks My girlfriend and I have been there several times Service Dept always friendly and willing to help. Mackenzie always keeps me informed always greets w My girlfriend and I have been there several times Service Dept always friendly and willing to help. Mackenzie always keeps me informed always greets with a smile,Hope She is there many years to come More

DEF top off Needed DEF for my Ram 1500. 1st time seeking this service with Jacky Jones and from the minute I walked in the doors there were people helping me and Needed DEF for my Ram 1500. 1st time seeking this service with Jacky Jones and from the minute I walked in the doors there were people helping me and I got my DEF topped off and everything went better than expected. More

Fast and Friendly Work was prescheduled and they were ready and waiting when I got there. Called me when finished. Very pleased with the service. Will now do my Tru Work was prescheduled and they were ready and waiting when I got there. Called me when finished. Very pleased with the service. Will now do my Truck and Jeep service here at Jacky Jones. More

Small issues. Huge customer service I had a couple of small issues with my RAM 1500. Both, Harrison and Mackenzie Treated me like it was a huge job. They got me in, ordered the parts a I had a couple of small issues with my RAM 1500. Both, Harrison and Mackenzie Treated me like it was a huge job. They got me in, ordered the parts and called me back for the appointment. I was treated like a customer not a problem or inconvenience. Thanks More