Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Great dealership to do business with! We have purchased several vehicles with the Jacky Jones dealerships. Always come back to them. All the people are nice and do anything to make everyth We have purchased several vehicles with the Jacky Jones dealerships. Always come back to them. All the people are nice and do anything to make everything go smoothly. Recently purchased a used Jeep Wrangler and it leaked badly. Bobby Jones made sure that it was taken care of by replacing all the seals. I'm happy to say that I have a very dry vehicle now. I'm very happy. More

Awesome Great and friendly people. Honest and go the extra for the customer. Brought Cecile in for recall repairs. They had it repaired quickly with Great and friendly people. Honest and go the extra for the customer. Brought Cecile in for recall repairs. They had it repaired quickly with a list of suggestions More

Jacky Jones rocks! I needed to have a Uconnect software update and a map update installed. The directions were convoluted and confusing, and Jacky Jones techs were able I needed to have a Uconnect software update and a map update installed. The directions were convoluted and confusing, and Jacky Jones techs were able to work through it and get the updates installed. More

Always a good experience at J.J. Mackenzie is friendly and a pleasure to work with. Good customer service and they work is always top notch. Mackenzie is friendly and a pleasure to work with. Good customer service and they work is always top notch. More

Customer Service Great customer service at this dealer. Not just in service. I needed an antenna. My service writer ordered it for me. When I went to pick it up my ser Great customer service at this dealer. Not just in service. I needed an antenna. My service writer ordered it for me. When I went to pick it up my service writer asked the parts person to put it on for me. I could have done it but it made me feel valued and important. More

Awesome service center Been here a few times and wont go anywhere else now. Customer service was 5 star and Mackenzie Cain is the best! Couldn't have ask for faster or more Been here a few times and wont go anywhere else now. Customer service was 5 star and Mackenzie Cain is the best! Couldn't have ask for faster or more friendly service. More

Excellent service department Only used the service department for an oil change. Service writer has always been very courteous and friendly. Service was completed very fast even t Only used the service department for an oil change. Service writer has always been very courteous and friendly. Service was completed very fast even though we were told that we were third in line and there would be a wait. More

No hassles Mackenzie and her crew are the best. She knew exactly what needed to be done and how to handle it..no surprises with price or wait time. Mackenzie and her crew are the best. She knew exactly what needed to be done and how to handle it..no surprises with price or wait time. More

Recall and regular service Excellent job!! Very satisfied with quality of work and time of service. Everyone from sales to service is knowledgeable and very courteous. Thank y Excellent job!! Very satisfied with quality of work and time of service. Everyone from sales to service is knowledgeable and very courteous. Thank you for a job well done! More

Service experience As always, it was a pleasure to take my Jeep in to be serviced. They answered a few questions I had. Mackenzie got my cell phone hooked back up to Uco As always, it was a pleasure to take my Jeep in to be serviced. They answered a few questions I had. Mackenzie got my cell phone hooked back up to Uconnect. They are a very caring group of people!! More