Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Great service department Mackenzie is always amazing. She knows this is my work vehicle, and keeps me updated on all repairs and cost. I couldn't be happier with the great ser Mackenzie is always amazing. She knows this is my work vehicle, and keeps me updated on all repairs and cost. I couldn't be happier with the great service I get at Jacky Jones Jeep. More

Oil change Very efficient and extremely clean waiting area.Extremely friendly staff.Service performed in a timely manner.Extremely efficient and professional sta Very efficient and extremely clean waiting area.Extremely friendly staff.Service performed in a timely manner.Extremely efficient and professional staff would highly recommend this service department again. More

Great Experience! Scheduled appointment for oil change and tire rotation. My vehicles was taken back on time and completed in a short period of time. So nice to make Scheduled appointment for oil change and tire rotation. My vehicles was taken back on time and completed in a short period of time. So nice to make an appointment and REALLY have the vehicle taken back to service at the scheduled time. Staff was very friendly!!! Will definitely get my car serviced here regularly. Coupons are nice too, I saved $20! More

Oil change and tire rotation They did a great job. This was my first visit. Usually it takes about 1 hour for oil and tire rotation. Took 2 hours here. That seemed too long. But They did a great job. This was my first visit. Usually it takes about 1 hour for oil and tire rotation. Took 2 hours here. That seemed too long. But I will give them another shot next change. More

Best Dodge Dealership I've Benn To Took my 09 Jeep in for service and some other work. Everyone I came in contact with very helpful. I highly recommend using these if you can. Mark Took my 09 Jeep in for service and some other work. Everyone I came in contact with very helpful. I highly recommend using these if you can. Mark Sautee Nacoochee More

Oil change This is our 'go to' place for service on my jeep. The service department is always friendly and accommodating. The waiting area is comfortable. Restro This is our 'go to' place for service on my jeep. The service department is always friendly and accommodating. The waiting area is comfortable. Restrooms are convenient and CLEAN. I have always received fast service when showing up without an appointment. Mackenzie Cain gives awesome customer service, great personality and knowledgeable. More

Waiting was terrible Had to wait for 3 hours to get oil change and tires rotated!!! This was annoying when it is on your day off and you have to spend that long there. Had to wait for 3 hours to get oil change and tires rotated!!! This was annoying when it is on your day off and you have to spend that long there. More

Always top notch care Always good people working hard to fix problems quickly. Fixed a passive entry issue and kept me up to date on the time of the work. Always good people working hard to fix problems quickly. Fixed a passive entry issue and kept me up to date on the time of the work. More

One hour recall service with NO appointment I received a recall notice on my 18 Ram 2500. Was in the neighborhood so I dropped by to schedule service. Friendly service writer says “Do you want u I received a recall notice on my 18 Ram 2500. Was in the neighborhood so I dropped by to schedule service. Friendly service writer says “Do you want us to do it now?” Before I recovered from the shock she said “ Now’s a good time. Should only take about an hour.“ True to her word, in 45 min I had my truck back. BIG difference the last time I took it in for an oil change at another dealer and no appointments available for 10 days. These guys respect the customer’s time, and I like that. Thumbs Up! More

Very Satisfied I've been using this service dept for 2 years now and I'm very happy with their work and and the friendly atmosphere Thank You I've been using this service dept for 2 years now and I'm very happy with their work and and the friendly atmosphere Thank You More