Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Excellent Service Loved the service department! Hands down the best in the business! Mackenzie made sure that we were taken care of and kept us updated on the status Loved the service department! Hands down the best in the business! Mackenzie made sure that we were taken care of and kept us updated on the status of our car. More

Friendly folks My girlfriend and I have been there several times Service Dept always friendly and willing to help. Mackenzie always keeps me informed always greets w My girlfriend and I have been there several times Service Dept always friendly and willing to help. Mackenzie always keeps me informed always greets with a smile,Hope She is there many years to come More

DEF top off Needed DEF for my Ram 1500. 1st time seeking this service with Jacky Jones and from the minute I walked in the doors there were people helping me and Needed DEF for my Ram 1500. 1st time seeking this service with Jacky Jones and from the minute I walked in the doors there were people helping me and I got my DEF topped off and everything went better than expected. More

Fast and Friendly Work was prescheduled and they were ready and waiting when I got there. Called me when finished. Very pleased with the service. Will now do my Tru Work was prescheduled and they were ready and waiting when I got there. Called me when finished. Very pleased with the service. Will now do my Truck and Jeep service here at Jacky Jones. More

#takingcareofcustomers Fast,Efficient and great people. I had just purchased a new Ram 3500 just a few days prior to my service visit and needed to have mud flaps installed Fast,Efficient and great people. I had just purchased a new Ram 3500 just a few days prior to my service visit and needed to have mud flaps installed. I had just stopped by, not thinking I would have it all done that day, but that is exactly what happened. The parts were there and they offered to install them while I waited. Seems like just a few minutes passed and I was ready to roll. Thank you to all in sales, parts and service at Jacky Jones. More

Small issues. Huge customer service I had a couple of small issues with my RAM 1500. Both, Harrison and Mackenzie Treated me like it was a huge job. They got me in, ordered the parts a I had a couple of small issues with my RAM 1500. Both, Harrison and Mackenzie Treated me like it was a huge job. They got me in, ordered the parts and called me back for the appointment. I was treated like a customer not a problem or inconvenience. Thanks More

Pleasant I prefer Jacky Jones over other dealers in the area due to courteousness of employees and the speed of which I was able to get seen. Other dealers tal I prefer Jacky Jones over other dealers in the area due to courteousness of employees and the speed of which I was able to get seen. Other dealers talk to me as if I’m just a number or stat and often takes days to get an appt. More

Professional, but down home at the same time. Their number one priority is the customer. Thanks to the friendly knowledgeable staff. Clean waiting area, always fresh coffee. I actually enjoy Their number one priority is the customer. Thanks to the friendly knowledgeable staff. Clean waiting area, always fresh coffee. I actually enjoy visiting this dealership. More

I had an appointment at 1130 I had an appointment for 1130 am made the previous day this is my first time using this dealership as we recently moved in to the area I did not leave I had an appointment for 1130 am made the previous day this is my first time using this dealership as we recently moved in to the area I did not leave until 145 pm I had to cancel my doctor appointment And was charged a 35 dollar fee for breaking the appointment with my doctor after comment was made here we were contacted to correct the issue they said would give us an extra oil change with plan correcting issues is good for business but a better business is preventing issues from arising to begin with thank you we will try here one more time More

Good Customer Service We installed the manufacturer bluetooth in a 2010 Crystler Town & Country. Unfortunately, we were told wrong information from this dealership of the b We installed the manufacturer bluetooth in a 2010 Crystler Town & Country. Unfortunately, we were told wrong information from this dealership of the bluetooth capabilities based on what the manufacturer told them. The manager of the service department went above and beyond to correct the mistake. He handled the miscommunication with professionalism and care. He listened to our concerns and made things right. We will use this dealership again. 4-star is for the miscommunication from the manufacturer and not following up with us prior to the bluetooth being installed. More