Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Their service department won't work on a car older than a 2014 with over 100k miles. We own one Dodge vehicle and two Ram trucks. Our 2019 Ram 4500 was actually purchased new at this dealership. Our Dodge is 2014 with over 100k miles. We own one Dodge vehicle and two Ram trucks. Our 2019 Ram 4500 was actually purchased new at this dealership. Our Dodge is a 2013 Dodge Charger that is our teenage daughter's car. It was having some issues and we had it towed last week to this dealership over the weekend. We called Monday morning to let the service department know that it was towed there. We let them know the year and model and they said that they would start working on it. We didn't hear anything and called on Friday to check the status and were told that they didn't know where the car was, had never started on it, and didn't know anything about it. After contacting the tow truck driver, we were told that they left it in the dealership parking lot beside this one (the Ford lot). Although these dealers share the same parking lot, we were asked to have the tow truck driver come back and tow the car through the parking lot to the Dodge dealer. I called and was upset because we should have been told earlier than Friday (when we called) that they didn't have the car and couldn't find it. I spoke with Patrick in the service department. Evidently he didn't like what I said because he told me that they were no longer working on cars older than 2014 and with over 100k miles. We called the Dodge dealership in the next town over and they worked on it with no problem. But we had to pay an additional $200 to have it towed there. Since when do dealerships no longer work on cars over 10 years with over 100k miles? That makes me think that we should no longer buy Dodge or Ram vehicles because we can't keep them past 10 years. Horrible service and we can no longer use them and have to use another dealership to service our three vehicles. More

Excellent customer service! I cannot say enough good things about this dealership. They've helped us on multiple times. My 3 year old vehicle had a dead battery yesterday morni I cannot say enough good things about this dealership. They've helped us on multiple times. My 3 year old vehicle had a dead battery yesterday morning. I called the service department to ask them if they thought it might just be a dead battery. Josh (service manager) offered to have them come out and jump my car for free! I then drove to the dealership and they were more than helpful with replacing my battery. More

excellent RC and Bobby in sales were very helpful in finding the truck we wanted, Mackenzie in service was very helpful in servicing our old truck and getting i RC and Bobby in sales were very helpful in finding the truck we wanted, Mackenzie in service was very helpful in servicing our old truck and getting it ready for resale, (we didn't use it for trade in.) always very satisfied with this dealership, have been return customer for many years due to their excellent sense of customer service. I always know I can count on them if I have a problem with my vehicle, they will always make sure it is taken care of. thank you for the excellent customer service it far exceeds the competitors. More

Recent Service Visit Excellent service, people who relate well to customers, They went to extra lengths to try to diagnose the cause of my problem. Ultimately replaced wha Excellent service, people who relate well to customers, They went to extra lengths to try to diagnose the cause of my problem. Ultimately replaced what was needed and we were good to go. More

Excellent Sales Department It has been a pleasure, everyone was very friendly, happy and helpful.Their goal was happy customers, I was completely satisfied with the used vehicle It has been a pleasure, everyone was very friendly, happy and helpful.Their goal was happy customers, I was completely satisfied with the used vehicle sales and service. Excellent !! More

I love the staff at Jacky Jones! They treat you like family! In my case, better than family. I will never even consider another dealership. Can't thank y'all enough for the warm, personal, yet Profess family! In my case, better than family. I will never even consider another dealership. Can't thank y'all enough for the warm, personal, yet Professional job you do!!Thank u, thank u More

Great customer service. Attention to detail. They will work with you to get you in and out. They seem to always have deals on some sort of service. work with you to get you in and out. They seem to always have deals on some sort of service. More

Great service department!! Everyone is very friendly and eager to assist you. When I brought my Jeep in to get it serviced I didn’t have to wait long at all. Definitely a 5 star dealership!! eager to assist you. When I brought my Jeep in to get it serviced I didn’t have to wait long at all. Definitely a 5 star dealership!! More

I purchased my chrysler from you and continue to return for service You are a great dealership .l would gladly recommended you to anyone Charlie for service You are a great dealership .l would gladly recommended you to anyone Charlie More

Great Service! The team was very quick and knowledgeable to figure out the problem with my Jeep and responded quickly. Very professional. Thanks for everything. Danny to figure out the problem with my Jeep and responded quickly. Very professional. Thanks for everything. Danny More