Jacky Jones Chrysler Dodge Jeep Ram of Cleveland

Not a good experience I went in because my oil is burning too fast. I get less than 3000 miles on the synthetic oil which is supposed to last 7500 miles. When I bought t I went in because my oil is burning too fast. I get less than 3000 miles on the synthetic oil which is supposed to last 7500 miles. When I bought the Jeep the dealer suggested oil change 5000 mile and it hasn’t made it to that since I bought it. We have stalled 2 times, the last time was in the middle of the road. This is dangerous and I have had to cancel any long distance trips for fear of breaking down. The person at the desk suggested I carry oil in my car!!!What kind of customer service is this! What am I supposed to do, I told the dealership I wasn’t leaving til they fixed it. The service manager didn’t even have the courtesy to speak to me. More

Great service and great communication. Always take care of my husband and I. Not to mention it's so convenient! I don't even put off oil changes anymore! Thank you and great communication. Always take care of my husband and I. Not to mention it's so convenient! I don't even put off oil changes anymore! Thank you so much! More

Excellent service. Very professional and pleasant experience. On time with the appointment. No waiting. Service was prompt. Price was right. I will return to this dea Very professional and pleasant experience. On time with the appointment. No waiting. Service was prompt. Price was right. I will return to this dealership for any additional work and scheduled services. More

regular service Just came in for my 1st oil change /tire rotation on my 2019 Ram. No problems at all. Got to use the advertised coupon tat saved me money! Just came in for my 1st oil change /tire rotation on my 2019 Ram. No problems at all. Got to use the advertised coupon tat saved me money! More

Out of state purchase. I was hesitant to purchase from out of state as I was also trading in a vehicle. Jacky Jones not only had a better selection of vehicles with proper b I was hesitant to purchase from out of state as I was also trading in a vehicle. Jacky Jones not only had a better selection of vehicles with proper build specifications, beat all others on trade value, but they also were better priced on new vehicles than anybody else. I messaged saying I would arrive at 10 AM and was greeted at the front door promptly as I arrived. Working with Corey Palmer went smoother than dealing with local dealerships and his reassurance that everything would go smoothly held true as everything was signed and done within two hours of my arrival. This is saying a lot because of some last-minute changes that required some service work and alignment. From this experience, I will look to Jacky Jones for future purchases and parts. More

First oil change. I made an appointment for 10:00am. Drove up to the service area at 10 and my car was taken immediately. Good job !!! This was my first oil change I made an appointment for 10:00am. Drove up to the service area at 10 and my car was taken immediately. Good job !!! This was my first oil change and I hope all visits in the future will as good. More

I want to thank Mackenzie and Harrison for the extra effort they have made in getting side step rails for my Jeep. They are both big assets to the service department. effort they have made in getting side step rails for my Jeep. They are both big assets to the service department. More

This review is about the body shop. I Mike Ruth want to give a shout out to the body shop. The folks in the body shop especially Tony and Chad are some of the nicest people I have ever d I Mike Ruth want to give a shout out to the body shop. The folks in the body shop especially Tony and Chad are some of the nicest people I have ever dealt with. I am very impressed with their professionalism and their sincerity. Also I want to compliment McKenzie and Harrison in the service department. Jacky Jones will continue to get my business and I will definitely recommend them to my family and friends. Also a big thank you to Lamar Elrod in sales. More

Terrible service! Service advisor was great! But the work was pathetic. Took my truck in for an alignment and tire rotation with balance. 4+ hours later my truck was wo Service advisor was great! But the work was pathetic. Took my truck in for an alignment and tire rotation with balance. 4+ hours later my truck was worse than when I brought it in. The service tech said he test drove my truck to make sure the alignment was good. Got in to drive home and the truck pulls to right even more and my steering wheel is not straight. I will not be taking my truck in for any kind of service. More

Service Kudos to Mackenzie for delivering great customer service & always ensuring we have a pleasant service experience! Thank you to Jacky Jones service dep Kudos to Mackenzie for delivering great customer service & always ensuring we have a pleasant service experience! Thank you to Jacky Jones service department for keeping our Jeep running smoothly! More