Jacky Jones Chrysler Dodge Jeep Ram of Cleveland

Total rip off artists. They don't care about your interests Total rip off artists. My experience is they try to do the minimum work for the maximum $$$. Daughter scheduled work to be done, they didnt even loo Total rip off artists. My experience is they try to do the minimum work for the maximum $$$. Daughter scheduled work to be done, they didnt even look at her vehicle for a week. She needed her car back for school. Today I received 2 post cards in the mail. One wondering if I wanted to buy another Truck, and one wondering whether I wanted to trade in her jeep. Not one apologizing for poor service. Terrible More

Friendly folks and easy experience Bought a used Dodge Durango today after doing research online. Very good experience with professional service. Got a great price and never felt pressu Bought a used Dodge Durango today after doing research online. Very good experience with professional service. Got a great price and never felt pressured or rushed. Tyler (a fellow veteran) did a great job working with us and it was nice to get away from the big city of Atlanta! I would definitely buy a car here again and will be directing my friends there as well. More

Ram 4500, 3500 William makes for the easiest car buying experience I’ve ever had!! Thanks again! The salesman assigned also did a great job explaining the vehicl William makes for the easiest car buying experience I’ve ever had!! Thanks again! The salesman assigned also did a great job explaining the vehicle to my wife. More

Service Work I was amazed how quickly they finished with the service call. Good job guys!! I was a little disappointed; however, as I asked one of the ladies in I was amazed how quickly they finished with the service call. Good job guys!! I was a little disappointed; however, as I asked one of the ladies in the service area is she could pair my new phone to the car. I handed my phone to her and by the time I got out to the car … she said it was done. However, I tried to use the cell phone in the car several days later and it was not paired. Looks like I need to make another trip. I'm not 'techy' so guess it's my fault also. More

My Chrysler 300 Had a very pleasant experience with Jacky Jones, every person we dealt with was pleasure to work with. And Carol, as always, was a super great salespe Had a very pleasant experience with Jacky Jones, every person we dealt with was pleasure to work with. And Carol, as always, was a super great salesperson. More

This great staff helped me purchase a 2019 Rubicon! Corey helped me purchase a new 2019 Jeep Rubicon for my wife as a Christmas gift. The staff at Jacky Jones was super friendly and extremely knowledgea Corey helped me purchase a new 2019 Jeep Rubicon for my wife as a Christmas gift. The staff at Jacky Jones was super friendly and extremely knowledgeable about the vehicles they sale. We will definitely buy our next jeep from Jacky Jones! More

Alaska to Cleveland, Ga, no regrets. I had been looking on line, from Alaska, for a 4500 or 5500 Ram. JJ happened to have a new 2018 that met my requirements. My salesman Brian N. took my I had been looking on line, from Alaska, for a 4500 or 5500 Ram. JJ happened to have a new 2018 that met my requirements. My salesman Brian N. took my interest seriously and communicated with no hype or pressure. He did what he could to obtain the most reasonable discounts possible to an already discounted unit. They had a member of there staff, Hoyt, pick me up at the airport about 80 miles from the dealership, at 5 am when I arrived. The entire experience was very satisfactory. Brian did however make a small mistake about an included spare tire and wheel, that normally would not have been a standard package item, but since he had said prior that it would be included he did get it and have it prepped and available for my pick up at a dealer near me, without fuss or additional cost. Every one I had interaction with at JJ was professional pleasant. I would do the trip again. Sam V. More

they kept me informed. Jacky Jones provided me with thoughtful answers to my questions. They did a good job in diagnosing the electrical problem I had with my car. My serv Jacky Jones provided me with thoughtful answers to my questions. They did a good job in diagnosing the electrical problem I had with my car. My service was quickly scheduled and carried out in a timely manner. More

Impressed I had reached a point where I needed to trade in my old jeep. I thought I could only afford a used jeep, but thanks to Carol (and the special employe I had reached a point where I needed to trade in my old jeep. I thought I could only afford a used jeep, but thanks to Carol (and the special employee pricing) I now am the proud owner of a new jeep! Carol was very patient and kind - never talked down to me or was overwhelming with information. She found the perfect vehicle for me. And then I got to meet William in the finance department. He was also very patient and found the best deal for me with payments I could afford. He never pressured me in any way when I know he had places to go and things to do. More

Not a good experience I went in because my oil is burning too fast. I get less than 3000 miles on the synthetic oil which is supposed to last 7500 miles. When I bought t I went in because my oil is burning too fast. I get less than 3000 miles on the synthetic oil which is supposed to last 7500 miles. When I bought the Jeep the dealer suggested oil change 5000 mile and it hasn’t made it to that since I bought it. We have stalled 2 times, the last time was in the middle of the road. This is dangerous and I have had to cancel any long distance trips for fear of breaking down. The person at the desk suggested I carry oil in my car!!!What kind of customer service is this! What am I supposed to do, I told the dealership I wasn’t leaving til they fixed it. The service manager didn’t even have the courtesy to speak to me. More