Jacky Jones Chrysler Dodge Jeep Ram of Cleveland

Great customer service Taken right in. Treated well by all of the staff. Mackenzie Cain does an excellent job! I was in and out with a full report on no time! Taken right in. Treated well by all of the staff. Mackenzie Cain does an excellent job! I was in and out with a full report on no time! More

20k service Fast professional courteous and expertly done. I will only use Jackie Jones service department for both my Jeeps. They are very competent and knowledg Fast professional courteous and expertly done. I will only use Jackie Jones service department for both my Jeeps. They are very competent and knowledgeable. They never try to sell anything that is not necessary. More

Alternate Service Purchased my Jeep from another dealership and couldn't get my jeep in for service. Jacky Jones made me an appointment right away! Was great service, p Purchased my Jeep from another dealership and couldn't get my jeep in for service. Jacky Jones made me an appointment right away! Was great service, people were very nice. More

Very good I have been there before and I will be going back again in the near future .i like this place very much. Thank you very much I have been there before and I will be going back again in the near future .i like this place very much. Thank you very much More

Met every expectation Had a solid experience. Though initially greeted by a salesman, I was able to look at my leisure. There was no pressure to give my credit. Skyler was Had a solid experience. Though initially greeted by a salesman, I was able to look at my leisure. There was no pressure to give my credit. Skyler was great, willing to open up any vehicle I wanted. I then was able to take a couple days to come to a decision. CJ was the finance manager and sat with me to discuss my expectations before credit was even asked for. I did however go in with common sense about car financing. I did not expect 0 down on a 40000 dollar vehicle and want a 250 dollar payment. I knew the price of the vehicle was going to be at the break point of where I wanted to be. CJ got me there with out any negotiations. I just hope I was as easy to deal with as they were. More

Repairs 3 days to complete repairs that should have taken 1 day. Made appt on Monday for Tues. Brought truck in at 9 on Tues for brakes, 2 recalls and replace 3 days to complete repairs that should have taken 1 day. Made appt on Monday for Tues. Brought truck in at 9 on Tues for brakes, 2 recalls and replace headlight. Work completed on Thurs pm. More

Excellent customer service Truck problem analyzed and parts ordered. A loaner car was given to us. All repairs done under warranty. Service person was very helpful and professio Truck problem analyzed and parts ordered. A loaner car was given to us. All repairs done under warranty. Service person was very helpful and professional. More

WOW! AMAZING CAR, GREAT PRICE, EXCEPTIONAL SERVICE! My husband and I set out on a car search several weeks ago. We are from Louisville, KY. Our first instinct was to shop local. After going to several d My husband and I set out on a car search several weeks ago. We are from Louisville, KY. Our first instinct was to shop local. After going to several dealerships in town, we were unsatisfied with their pricing and selection. We were also appalled by the lack of work ethic and just poor customer relations we experienced with many of the car salesman we met. My husband I work very hard, and my job involves customer service. I wouldn’t dream of treating my customers the way that we were treated by some of these characters. We decided to broaden our car search to the internet, and at first, that didn’t go much better. More people just not caring about their jobs, or just making me feel uncomfortable and saying “they couldn’t possibly take more pictures of the car because “there are already pictures of the car posted online- why can’t you just look at those? Why do you need to waste my time with MORE pictures?” This was very troubling, as a car is a major investment and a big purchase! We had already obtained financing through LightStream, and they were fantastic. So the money was there, but I couldn’t seem to find anyone who made me feel that they were honest or competent enough to say “Ok, I’m ready to make a deal!” It was of utmost importance to me to find someone I could put some faith in that this was going to be ok- that I could get my dream car and not lay awake at night riddled with anxiety. After weeks of sleepless nights and having a really bad taste in my mouth about all the unsavory characters I had spoken with about cars, I saw the car I wanted at a wonderful price in Cleveland, GA. I sent an inquiry on the car, and really wasn’t expecting much in return. Literally, within an hour of my inquiry, the nicest, friendliest man from Jacky Jones contacted me. His name is Lee Call, and he was incredibly kind and helpful. Without my even asking him, he made a video of the car for me and showed all the details of the car, both inside and out. The car looked super, and finally, I felt like “THIS IS IT!” Everything felt right, and I made the deal with Lee. Since I had to work, my husband rented a car and drove to GA to pick up the car. His experience with Lee and everyone at Jacky Jones was exceptional. He said they could not have been nicer. They took him out to drive the car, went over everything carefully with him, and signed the paperwork. Then he was on his way home. He loved every minute of the seven hour trip home. When I saw the car in person and got to drive it, I was beyond thrilled. It’s everything Lee said it was and more. I don’t usually write reviews online, but the service from Jacky Jones and Lee was so exceptional, I want to share. Maybe this will help some other people make an important decision. After being jerked around for weeks by many different car salesman, this was the only place/ person I felt truly comfortable with buying a car. Now my new car Is in my garage, and I’m finally going to sleep peacefully tonight :) Thank you so much to Lee Call and Jacky Jones for your kindness, great pricing and exceptional service. You truly stand out from a sea of scary car salesmen. I would buy another car from you any day! More

Thank you Great truck I have been on the search for. I would buy from them again Great truck at a great price Thank you Kenny Chastain Great truck I have been on the search for. I would buy from them again Great truck at a great price Thank you Kenny Chastain More

They are good people My service was supperb. Went in for a recall. And they also did a multipoint inspection on my Dodge. Will be using them again. Thanks. My service was supperb. Went in for a recall. And they also did a multipoint inspection on my Dodge. Will be using them again. Thanks. More