Jacky Jones Chrysler Dodge Jeep Ram of Cleveland

Outstanding Service Stopped in to schedule an oil change for my 2015 Dodge Ram. Mackenzie informed me that I could have it done right away. She also let me know that I ha Stopped in to schedule an oil change for my 2015 Dodge Ram. Mackenzie informed me that I could have it done right away. She also let me know that I had 3 recalls and the tech could complete along with the oil change. I only had to wait an hour to have everything completed. Every time I go into Jacky Jones the employees always greet you and are very courteous. I would highly recommend Jacky Jones . More

Recall Work on 2013 Ram 2500 My 2013 Ram 2500 had several recalls that needed to be completed. As it turned out the very day I set up an appointment to bring my truck in for the My 2013 Ram 2500 had several recalls that needed to be completed. As it turned out the very day I set up an appointment to bring my truck in for the work, the next morning the recalled water pump failed and the serpentine belt shredded. This resulted in me having to get a tow truck to get my truck towed to the dealership. This was three days before my scheduled appointment. Harrison & Mackenzie went to work and were able to get my truck in early and get the repairs completed. Each time I called to follow up on the status of my truck, Harrison and Mackenzie were always professional on the phone and answered my questions completely. To sum it up, I was surprised at the level of service I received from Jacky Jones. When I did go and pick up my truck, I fully expected to have to reach into my wallet. Zero!, all of my work was covered under the recall! They even covered the cost of the tow. Great Job! Harrison and Mackenzie - Thanks for the Stellar Customer Service. More

Smooth purchase of vehicle Very friendly staff that are punctual to meet your immediate needs. Did everything prior online and with sales person so all I had to do was test driv Very friendly staff that are punctual to meet your immediate needs. Did everything prior online and with sales person so all I had to do was test drive and sign. In and out fairly quickly! Great dealership! More

Everyone was very outstanding and the service was done vlast Everyone was very friendly and went out of their way to see that's everything I needed was done in a very timely manner .will return Everyone was very friendly and went out of their way to see that's everything I needed was done in a very timely manner .will return More

Would give more stars if could! Amazing Service! We had issues with our Wrangler (which we love btw) and Makenzie and Josh and team went OVER AND BEYOND to help us. They were patie Amazing Service! We had issues with our Wrangler (which we love btw) and Makenzie and Josh and team went OVER AND BEYOND to help us. They were patience and knowledgeable both on the phone and in person. We are new to the area and are thrilled to have found them. They really care about their customers and did so much to make it convenient and a great experience. If you need service, go to Jacky Jones Jeep! More

Great Experience Great Experience. Staff was very friendly and helpful. Didn’t take too long. Price was great! Would definitely RE in end to a friend. Will defini Great Experience. Staff was very friendly and helpful. Didn’t take too long. Price was great! Would definitely RE in end to a friend. Will definitely come back. More

I love jacky Jones! Always a great experience getting service. Timely and courteous. Never had such good experience with any other dealers. This is my second Jeep from ja Always a great experience getting service. Timely and courteous. Never had such good experience with any other dealers. This is my second Jeep from jacky Jones and both times was a pleasure. More

Van service I took the van in for service, due to experiencing malfunctions. The service team spent through time fixing all the malfunctioning problems. Thankful I took the van in for service, due to experiencing malfunctions. The service team spent through time fixing all the malfunctioning problems. Thankful the service department was able to fix my van. More

It was done on time. Great experience everybody was friendly and helpful. Work with me on the time when I could bring my Truck in to get the running boards installed. Great experience everybody was friendly and helpful. Work with me on the time when I could bring my Truck in to get the running boards installed. More

Professional, quick attention to problems McKenzie was super. Recall issue was resolved along with a couple of other minor issues. She explained what what wrong and how it was corrected. McKenzie was super. Recall issue was resolved along with a couple of other minor issues. She explained what what wrong and how it was corrected. More