Jacky Jones Chrysler Dodge Jeep Ram of Cleveland

Fast and Friendly Work was prescheduled and they were ready and waiting when I got there. Called me when finished. Very pleased with the service. Will now do my Tru Work was prescheduled and they were ready and waiting when I got there. Called me when finished. Very pleased with the service. Will now do my Truck and Jeep service here at Jacky Jones. More

Very satisfying I viewed a car on their website and was interested. When I arrived I saw the car and was satisfied with it. They are very nice people. I would reco I viewed a car on their website and was interested. When I arrived I saw the car and was satisfied with it. They are very nice people. I would recommend them for your next ride. More

Great Customer Service Knowledgeable, efficient and personable staff. Carol located a 2019 Ram 1500 with all the specialty equipment I was looking for. Very good trade in on Knowledgeable, efficient and personable staff. Carol located a 2019 Ram 1500 with all the specialty equipment I was looking for. Very good trade in on my 2017 Ram and great deal on the 2019. C.J. Handled the closing in record time. Service is also outstanding. People like Carol Greenwood, Mackenzie Cain and Bobby Jones make the process of buying and servicing a vehicle hassle free. It's the reason I come back to Jacky Jones CDJR time after time. More

#takingcareofcustomers Fast,Efficient and great people. I had just purchased a new Ram 3500 just a few days prior to my service visit and needed to have mud flaps installed Fast,Efficient and great people. I had just purchased a new Ram 3500 just a few days prior to my service visit and needed to have mud flaps installed. I had just stopped by, not thinking I would have it all done that day, but that is exactly what happened. The parts were there and they offered to install them while I waited. Seems like just a few minutes passed and I was ready to roll. Thank you to all in sales, parts and service at Jacky Jones. More

Small issues. Huge customer service I had a couple of small issues with my RAM 1500. Both, Harrison and Mackenzie Treated me like it was a huge job. They got me in, ordered the parts a I had a couple of small issues with my RAM 1500. Both, Harrison and Mackenzie Treated me like it was a huge job. They got me in, ordered the parts and called me back for the appointment. I was treated like a customer not a problem or inconvenience. Thanks More

Pleasant I prefer Jacky Jones over other dealers in the area due to courteousness of employees and the speed of which I was able to get seen. Other dealers tal I prefer Jacky Jones over other dealers in the area due to courteousness of employees and the speed of which I was able to get seen. Other dealers talk to me as if I’m just a number or stat and often takes days to get an appt. More

Professional, but down home at the same time. Their number one priority is the customer. Thanks to the friendly knowledgeable staff. Clean waiting area, always fresh coffee. I actually enjoy Their number one priority is the customer. Thanks to the friendly knowledgeable staff. Clean waiting area, always fresh coffee. I actually enjoy visiting this dealership. More

We found our perfect car After weeks of looking online for pre-owned Grand Cherokee, we stopped by to check out Jacky Jones’s inventory and they had the right car for us. Our After weeks of looking online for pre-owned Grand Cherokee, we stopped by to check out Jacky Jones’s inventory and they had the right car for us. Our salesman was very friendly as well as helpful. That just goes to prove in my mind that the personal touch is still neede to actually see the car you might want to buy. More

I had an appointment at 1130 I had an appointment for 1130 am made the previous day this is my first time using this dealership as we recently moved in to the area I did not leave I had an appointment for 1130 am made the previous day this is my first time using this dealership as we recently moved in to the area I did not leave until 145 pm I had to cancel my doctor appointment And was charged a 35 dollar fee for breaking the appointment with my doctor after comment was made here we were contacted to correct the issue they said would give us an extra oil change with plan correcting issues is good for business but a better business is preventing issues from arising to begin with thank you we will try here one more time More

Good Customer Service We installed the manufacturer bluetooth in a 2010 Crystler Town & Country. Unfortunately, we were told wrong information from this dealership of the b We installed the manufacturer bluetooth in a 2010 Crystler Town & Country. Unfortunately, we were told wrong information from this dealership of the bluetooth capabilities based on what the manufacturer told them. The manager of the service department went above and beyond to correct the mistake. He handled the miscommunication with professionalism and care. He listened to our concerns and made things right. We will use this dealership again. 4-star is for the miscommunication from the manufacturer and not following up with us prior to the bluetooth being installed. More