Jacky Jones Chrysler Dodge Jeep Ram of Cleveland

Old fashion customer service, General Manager Bobby Jones still does business with a handshake, great place to do business with. Good prices, Bobby and Carol provided great dealer General Manager Bobby Jones still does business with a handshake, great place to do business with. Good prices, Bobby and Carol provided great dealer discounts without the haggle, beat all other dealers around. I will definitely return. More

New Vehicle Purchase My older model Jeep Cherokee had been well maintained at Jacky Jones by their service department for the past 2.5 years. Time to upgrade, Lee, the sal My older model Jeep Cherokee had been well maintained at Jacky Jones by their service department for the past 2.5 years. Time to upgrade, Lee, the salesman had me in a slightly used 2016 Cherokee and out the door as a satisfied customer in one (1) day. Great selection of used and new Jeeps that gave us plenty of room to shop within my budget. I sincerely enjoyed the experience of purchasing my jeep knowing also the service department with Harrison and MacKenzie are available and seriously interested in my needs. Amazingly perfect and satisfying experience. *Thank You for tossing in a free subscription to Sirius radio..!! More

We Owe I took my NEW Compass to the Service dept. a week ago to have bad headlights replaced under warranty that I requested a month ago. I also have a WE OW I took my NEW Compass to the Service dept. a week ago to have bad headlights replaced under warranty that I requested a month ago. I also have a WE OWE for a trailer hitch & wireing to be installed. I received a call at end of that day telling me that the wireing harness was wrong & the correct one had been ordered. I was also told I would be called on Monday to be updated. Today it has been a week since I have heard from the Service dept. More

GREAT Easy to deal with, no BS. Straight shooters. They had what I wanted and beat every other dealer I talked to. Will be my first call next time I need a Easy to deal with, no BS. Straight shooters. They had what I wanted and beat every other dealer I talked to. Will be my first call next time I need a Doge vehicle More

Awesome Carol our saleswoman was great very friendly and knowledgeable about the vehicle and flatbed body we purchased. She made us feel welcome and app Carol our saleswoman was great very friendly and knowledgeable about the vehicle and flatbed body we purchased. She made us feel welcome and appreciated. We are actually thinking of purchasing another vehicle from Carol. More

Missing equip after service The service tech removed my cover on my battery and did not replace it. By time I discovered it took a while to get the parts. I had a hard time getti The service tech removed my cover on my battery and did not replace it. By time I discovered it took a while to get the parts. I had a hard time getting anyone to return calls or let me know what was going on. Service has usually been better than this in the past. More

Good service Friendly and competent service. A good place to take your car. It's nice to have local people at a local dealership. We are fortunate to have them. Friendly and competent service. A good place to take your car. It's nice to have local people at a local dealership. We are fortunate to have them. More

No, I will notbe returning to this dealership for anything, Baught a used car, it was a lemon. They had it in shop more than I had it on the road. Couldn't fix recurring issue. They offered to trade it out. I Baught a used car, it was a lemon. They had it in shop more than I had it on the road. Couldn't fix recurring issue. They offered to trade it out. I wanted one just like it. I like the car. Took months for them to find another one. Ended up having to refinance it instead of trade. Cost me more money,which it was a newer model by one yr. They were supposed to buff scratches out of newer one that are still visible. Worst experience all around. I'll go somewhere else the next time I get another car More

Routine maintenance Prompt, courteous and timely service. Everyone was friendly and made sure all my maintenance needs were meet to my satisfaction. I would highly recomm Prompt, courteous and timely service. Everyone was friendly and made sure all my maintenance needs were meet to my satisfaction. I would highly recommend this service department More

Routine Maintenance Dealing with Jacky Jones was quick and easy. Scheduled my first oil change and maintenance for my new Jeep with a next day appointment. They were frie Dealing with Jacky Jones was quick and easy. Scheduled my first oil change and maintenance for my new Jeep with a next day appointment. They were friendly, helpful and convenient! More