Jacky Jones Chrysler Dodge Jeep Ram of Cleveland

Their service department won't work on a car older than a 2014 with over 100k miles. We own one Dodge vehicle and two Ram trucks. Our 2019 Ram 4500 was actually purchased new at this dealership. Our Dodge is 2014 with over 100k miles. We own one Dodge vehicle and two Ram trucks. Our 2019 Ram 4500 was actually purchased new at this dealership. Our Dodge is a 2013 Dodge Charger that is our teenage daughter's car. It was having some issues and we had it towed last week to this dealership over the weekend. We called Monday morning to let the service department know that it was towed there. We let them know the year and model and they said that they would start working on it. We didn't hear anything and called on Friday to check the status and were told that they didn't know where the car was, had never started on it, and didn't know anything about it. After contacting the tow truck driver, we were told that they left it in the dealership parking lot beside this one (the Ford lot). Although these dealers share the same parking lot, we were asked to have the tow truck driver come back and tow the car through the parking lot to the Dodge dealer. I called and was upset because we should have been told earlier than Friday (when we called) that they didn't have the car and couldn't find it. I spoke with Patrick in the service department. Evidently he didn't like what I said because he told me that they were no longer working on cars older than 2014 and with over 100k miles. We called the Dodge dealership in the next town over and they worked on it with no problem. But we had to pay an additional $200 to have it towed there. Since when do dealerships no longer work on cars over 10 years with over 100k miles? That makes me think that we should no longer buy Dodge or Ram vehicles because we can't keep them past 10 years. Horrible service and we can no longer use them and have to use another dealership to service our three vehicles. More

My husband and I found a hybrid minivan at their dealership online. Mackenzie did everything in her power to ensure we had a smooth buying experience and were pleased with our purchase. This meant a dealership online. Mackenzie did everything in her power to ensure we had a smooth buying experience and were pleased with our purchase. This meant a lot, because as a woman, I don't want to feel "preyed" on by someone looking to just make a sale. I felt like Mackenzie listened to out needs, looked out for our best interest, and made our satisfaction with the sale her top priority. We walked away with what we felt was a great deal and 2 weeks later, we couldn't be more pleased with our purchase. Thank you, Mackenzie, for your time, your professionalism, and your kindness. We would not hesitate to come back to see you in the future. More

These guys are the real deal! They are more about building a relationship with a long time customer than a quick sale. Example - I bought a 2019 Ram Limited from them. About 90 days later the A/C com building a relationship with a long time customer than a quick sale. Example - I bought a 2019 Ram Limited from them. About 90 days later the A/C compressor went out. I was out of warranty and they had every right to refuse to help. My Lee (sales) and Mr AJ (GM) went to bat for me. They did the work for about half of what another dealership wanted, then split the cost 50/50 with me, and also leant me a loaner to drive while they fixed my truck! I’m very grateful to these folks for their help. They do business the right way and I would drive from SC down to do business with them again. Sincerely - John More

Highly Recommended Dealership So refreshing to work with a group of people that value your business! We had looked at several different dealerships for the right vehicle with littl So refreshing to work with a group of people that value your business! We had looked at several different dealerships for the right vehicle with little luck. From the minute we walked into their door, the folks at Jacky Jones CDJR were a breath of fresh air. They were willing to work with us and went above and beyond to earn our business. Carol Greenwood is such a joy! I could sit and talk with her for hours. Thank you so much for a pleasant vehicle buying experience!! More

I had the pleasure of working with Don for years. One of the finest people I have worked with. If you are in the market for a car,see Don. the finest people I have worked with. If you are in the market for a car,see Don. More

Excellent customer service! I cannot say enough good things about this dealership. They've helped us on multiple times. My 3 year old vehicle had a dead battery yesterday morni I cannot say enough good things about this dealership. They've helped us on multiple times. My 3 year old vehicle had a dead battery yesterday morning. I called the service department to ask them if they thought it might just be a dead battery. Josh (service manager) offered to have them come out and jump my car for free! I then drove to the dealership and they were more than helpful with replacing my battery. More

excellent RC and Bobby in sales were very helpful in finding the truck we wanted, Mackenzie in service was very helpful in servicing our old truck and getting i RC and Bobby in sales were very helpful in finding the truck we wanted, Mackenzie in service was very helpful in servicing our old truck and getting it ready for resale, (we didn't use it for trade in.) always very satisfied with this dealership, have been return customer for many years due to their excellent sense of customer service. I always know I can count on them if I have a problem with my vehicle, they will always make sure it is taken care of. thank you for the excellent customer service it far exceeds the competitors. More

Finding a new 2019 Jeep Renegade colored Orange. This is our first time to have a Sales Representative, namely, Jimmy Fults, drive us to 2 competitive dealerships to assist us in finding a specific J This is our first time to have a Sales Representative, namely, Jimmy Fults, drive us to 2 competitive dealerships to assist us in finding a specific Jeep requested by my wife. From Cleveland Ga, Jimmy drove us to Lawrenceville Ga some 40 miles from Cleveland, and then to Cummings Ga some 25 miles from Lawrenceville, and back to Cleveland an additional 25 miles to Cleveland. We did find a new 2019 Jeep Renegade colored Orange, in Cummings which we purchased thanks to Jimmy Fults. More

Recent Service Visit Excellent service, people who relate well to customers, They went to extra lengths to try to diagnose the cause of my problem. Ultimately replaced wha Excellent service, people who relate well to customers, They went to extra lengths to try to diagnose the cause of my problem. Ultimately replaced what was needed and we were good to go. More

Excellent Sales Department It has been a pleasure, everyone was very friendly, happy and helpful.Their goal was happy customers, I was completely satisfied with the used vehicle It has been a pleasure, everyone was very friendly, happy and helpful.Their goal was happy customers, I was completely satisfied with the used vehicle sales and service. Excellent !! More