Jacksonville Kia - Service Center

I was informed of what needed to be done that day. And was happy with the repairs that were completed on the van. And was happy with the repairs that were completed on the van. More

Second time my brand new car was serviced they forgot the air filter cover open and put a dent in the hood because of this. Engine was also a quart low on oil. Third time they changed the oil it was 2 quarts air filter cover open and put a dent in the hood because of this. Engine was also a quart low on oil. Third time they changed the oil it was 2 quarts when I got home. Had to drive another car to the parts store and buy 2 quarts of oil out of my pocket. Will never carry my car back to this dealership. They can not be trusted and will rip you off every chance they get. More

Service was great second time visiting for a recall. They took the car in before time and was finished quickly. The people were friendly and very professional. They took the car in before time and was finished quickly. The people were friendly and very professional. More

Great Customer Service. I usually go to New Bern. I decided get my Oil Change here @ Kia. Even though the one in New Bern Sends me the video of them Changing My Oil..Thanks I usually go to New Bern. I decided get my Oil Change here @ Kia. Even though the one in New Bern Sends me the video of them Changing My Oil..Thanks For Taking Care Of My Oil Change. More

Very accomodating. .keeping me posted answering my questions.,attentiveunderstang my concerns, working diligently to resolve my issue .keeping me posted answering my questions.,attentiveunderstang my concerns, working diligently to resolve my issue More

I took my car in for an engine problem and 40,000 mile maintenance. The engine was under warranty and they replaced it, however they did not give me a loner car or reimburse me anything for my rental car maintenance. The engine was under warranty and they replaced it, however they did not give me a loner car or reimburse me anything for my rental car (which was expensive because it took them weeks to replace the engine). When I picked up my car, it had a dead battery, so they obviously never checked that. Who knows what else they charged me for but didn’t actually check for the maintenance service. Then, my car started making a weird noise so I took it back. They charged me again to diagnose the problem (even though I was literally just there) and said I needed something replaced…they didn’t notice that before? idk. Again had to get a rental car for a few days, and again they didn’t help pay for it. I’ll be going to the Kia in Wilmington from now on. More

Do not offer bottle water or complimentary car wash like other dealerships. People was nice and professional. The coffee was out and it took about an hour to get some fresh coffee made. other dealerships. People was nice and professional. The coffee was out and it took about an hour to get some fresh coffee made. More

It was a great experience. I didn't have to wait very long. Everyone was very nice. I didn't have to wait very long. Everyone was very nice. More

The service department is fast and friendly and does a tremendous job of making customers feel right at home! tremendous job of making customers feel right at home! More

They did an excellent job on the car. Everything works great. Fabulous job on the details. Chris kept up with notifications. Everything works great. Fabulous job on the details. Chris kept up with notifications. More