Jacksonville Kia - Service Center

I took my car in for an engine problem and 40,000 mile maintenance. The engine was under warranty and they replaced it, however they did not give me a loner car or reimburse me anything for my rental car maintenance. The engine was under warranty and they replaced it, however they did not give me a loner car or reimburse me anything for my rental car (which was expensive because it took them weeks to replace the engine). When I picked up my car, it had a dead battery, so they obviously never checked that. Who knows what else they charged me for but didn’t actually check for the maintenance service. Then, my car started making a weird noise so I took it back. They charged me again to diagnose the problem (even though I was literally just there) and said I needed something replaced…they didn’t notice that before? idk. Again had to get a rental car for a few days, and again they didn’t help pay for it. I’ll be going to the Kia in Wilmington from now on. More

Do not offer bottle water or complimentary car wash like other dealerships. People was nice and professional. The coffee was out and it took about an hour to get some fresh coffee made. other dealerships. People was nice and professional. The coffee was out and it took about an hour to get some fresh coffee made. More

It was a great experience. I didn't have to wait very long. Everyone was very nice. I didn't have to wait very long. Everyone was very nice. More

The service department is fast and friendly and does a tremendous job of making customers feel right at home! tremendous job of making customers feel right at home! More

They did an excellent job on the car. Everything works great. Fabulous job on the details. Chris kept up with notifications. Everything works great. Fabulous job on the details. Chris kept up with notifications. More

Always prompt with getting your vehicle in on time. They are always very friendly with greeting you apon arrival. They also ask if you need a ride. Love kia They are always very friendly with greeting you apon arrival. They also ask if you need a ride. Love kia More

I am not satisfied with the brake service that I received from Kia in the month of May 2024. I had both axles worked on for a full brake job. My brakes have never squeaked. The brakes have squeaked since I h from Kia in the month of May 2024. I had both axles worked on for a full brake job. My brakes have never squeaked. The brakes have squeaked since I have had them worked on from you guys. I again brought my Kia in for service to remove this squeak problem to no resolve. I am frustrated and I want to speak to the manager and hopefully we can resolve this problem. . More

Friendly staff. Worked quickly and carefully. Resolved problem. . Thank you! Thank you. Thank you. Ty. Worked quickly and carefully. Resolved problem. . Thank you! Thank you. Thank you. Ty. More

The appointment was easy to make and the service advisor was very friendly and knowledgeable. was very friendly and knowledgeable. More

Charged two diagnostic fees without any signage stating that there would be a fee for each issue. Communication from one service writer was good but the other was spotty. I would not recommend their servi that there would be a fee for each issue. Communication from one service writer was good but the other was spotty. I would not recommend their service department due to the $250 fee charged for every fault. More