Jacksonville Kia - Service Center

When speaking with the service dept. I continually receive different price quotes for services from different people. Very confusing and aggravating when I make an appointment based on o I continually receive different price quotes for services from different people. Very confusing and aggravating when I make an appointment based on one quote but when I show up for service the quote is higher. Might be unintentional, but it feels like a bait and switch. I will not use this service center again. More

5 stars for ROBBIE! ! Kenneth was my advisor, I kept leaving my cell phone number to call, but he would always call the other number on file. When I'd call back, he'd n ! Kenneth was my advisor, I kept leaving my cell phone number to call, but he would always call the other number on file. When I'd call back, he'd never answer. It was a repeat process. Seems like he wouldn't listen to his voicemail, as I would state my cell phone number. Never got a call. Then turns out he went on vacation (not knocking that, we all need a break from work) and Robbie had stepped in. Robbie was wonderful and needs a pay raise! He was on top of it. It's also rare to see a service manager fill in for his employees. He's a keeper and hope Jacksonville Kia sees that!!! -Ashlee. More

They were very nice and got the job done. Our key for our lugs got lost and they were able to remove the locks and replace them with regular lugs. Great job! Our key for our lugs got lost and they were able to remove the locks and replace them with regular lugs. Great job! More

This dealership has always been good to us. We've have bought 3 vehicles from them over the years. Great customer service and great service maintenance on all the vehicles. We've have bought 3 vehicles from them over the years. Great customer service and great service maintenance on all the vehicles. More

They have to be more friendly. also knows and to talk to people . Be more polite also knows and to talk to people . Be more polite More

There always polite I never have a issue when I go there and I will always go back to this kia and I will always go back to this kia More

Quick service and reasonable explanations. Professional individual that worked with me to find the optimal solution. Professional individual that worked with me to find the optimal solution. More

The service was fast and efficient while Kenneth was informative and friendly. It was a great experience. informative and friendly. It was a great experience. More

On 6/28 I had my car towed into Kia because it would not start at Food Lion. Kia refused to look at it that day and said they had too many tow-ins that would have to wait. When I called the next day 6/29 start at Food Lion. Kia refused to look at it that day and said they had too many tow-ins that would have to wait. When I called the next day 6/29 at 1 p,m no one would answer the phone so I had to leave message. Tried to get someone on the phone multiple times over 2 days with the same result. A friend took me over at 4pm on 6/29 and it had not yet been looked at. Then they to finally jumped it, took it into the garage and said it was the battery so I got a new battery. The lack of communication and failure to give me even the courtesy of a call back regarding the status of my car was extremely unsatisfactory. I purchased my 2020 Kia Optima at this dealership and will likely not return to them again. More