Jacksonville Kia - Service Center

Doesn’t return messages to make service appointments, left 3 messages over course of 3 weeks with no response. By time able to get oil change had to spend additional money on tires getting them there bec left 3 messages over course of 3 weeks with no response. By time able to get oil change had to spend additional money on tires getting them there because no time to get from usual source since leaving on vacation the next day. More

It’s alike any other dealer. Serviced the car under the warranty. Was great with reaching out to the warranty company before contacting me. Super hard to reach the advisor Serviced the car under the warranty. Was great with reaching out to the warranty company before contacting me. Super hard to reach the advisor for updates and such. No one answers the phone and apparently don’t have access to the voice mails. More

Aside for it taking longer than they first said it was repaired ok. I’ve had no problem since. repaired ok. I’ve had no problem since. More

Jacksonville Kia was so helpful in making the process go smoothly and in finding us the perfect fit car! We loved Casey and his enthusiasm throughout the whole process. smoothly and in finding us the perfect fit car! We loved Casey and his enthusiasm throughout the whole process. More

Took my Sorento here for the first time. Everything was great! Service completed on time as promised. Everything was great! Service completed on time as promised. More

Rachael and Lance were excellent. They provided quick customer service. I'm so grateful Mrs. Kim Lipford referred me to purchase a car from this dealership. They provided quick customer service. I'm so grateful Mrs. Kim Lipford referred me to purchase a car from this dealership. More

Service advisor was incompetent and lied to us. Mechanic broke more stuff than he. Tried to fix. Overall by far the worst service department I have ever been to Mechanic broke more stuff than he. Tried to fix. Overall by far the worst service department I have ever been to More

When speaking with the service dept. I continually receive different price quotes for services from different people. Very confusing and aggravating when I make an appointment based on o I continually receive different price quotes for services from different people. Very confusing and aggravating when I make an appointment based on one quote but when I show up for service the quote is higher. Might be unintentional, but it feels like a bait and switch. I will not use this service center again. More

5 stars for ROBBIE! ! Kenneth was my advisor, I kept leaving my cell phone number to call, but he would always call the other number on file. When I'd call back, he'd n ! Kenneth was my advisor, I kept leaving my cell phone number to call, but he would always call the other number on file. When I'd call back, he'd never answer. It was a repeat process. Seems like he wouldn't listen to his voicemail, as I would state my cell phone number. Never got a call. Then turns out he went on vacation (not knocking that, we all need a break from work) and Robbie had stepped in. Robbie was wonderful and needs a pay raise! He was on top of it. It's also rare to see a service manager fill in for his employees. He's a keeper and hope Jacksonville Kia sees that!!! -Ashlee. More

They were very nice and got the job done. Our key for our lugs got lost and they were able to remove the locks and replace them with regular lugs. Great job! Our key for our lugs got lost and they were able to remove the locks and replace them with regular lugs. Great job! More