Jacksonville Kia - Service Center

I stopped in one day because my check engine light was on. I had the diagnostic code already which was to replace the gas cap. I was right by the dealership and decided to pull in and see if anyone could on. I had the diagnostic code already which was to replace the gas cap. I was right by the dealership and decided to pull in and see if anyone could help. The guy at the service department desk said “I’m not sure but you can make an appointment for us to look at it”, so I did, reluctantly because I usually only let Lee Kia in Greenville touch my car. The morning of my appointment, I handed over my keys to the same person and he asked “you are aware of the $215 diagnostic charge correct?” Um, no, you failed to mention that part when I made the appointment. That is a great load of money for me, for you to tell me what I already know, and no you did not mention that at all when I was here before, but how nice to be hit with that the morning of the appointment. Then when I questioned it he was rude and demeaning. So, I took my keys back, and I will never step foot in this place again. I was reluctant from past experiences anyway and this just was the final straw. More

Great customer service . Didn’t take long to get the service done that was needed Didn’t take long to get the service done that was needed More

We’ve used Jacksonville KIA since moving back to the area and keep returning because the service is always excellent. The staff are all professional and kind. Service times are communicated up front and ever and keep returning because the service is always excellent. The staff are all professional and kind. Service times are communicated up front and everything is completed in a timely manner. More

Very easy to deal with, always willing to help with any problems that may arise. problems that may arise. More

2.5 hours awaiting for speaker recall and a car wash. Told me they had to order part, they'll call when it's in, I had been earlier in the month for oil change and was told at the time, the recall part w Told me they had to order part, they'll call when it's in, I had been earlier in the month for oil change and was told at the time, the recall part would be ordered. This being our visit today. Three visit to replace a recall item. Which in my opinion should of be replaced on the first visit. Not impressed More

This service department responded promptly and thoroughly when we lost our Kia key fob at the beach. when we lost our Kia key fob at the beach. More

Great service, quick and efficient. The service rep kept me informed on the process of my service. Upon completion, he was through In His explanation with his line my line detailed e The service rep kept me informed on the process of my service. Upon completion, he was through In His explanation with his line my line detailed explanation of what was done and future recommendations. More

Chris is the only reason I keep coming back. . I was not happy past work . I was not happy past work More

Very impressive how knowledgeable the sales person knew about the vehicle without referencing any manuals. about the vehicle without referencing any manuals. More

I recently had a fantastic experience at the Kia dealership and can’t say enough good things about it! From the moment I walked in, the staff was incredibly welcoming, friendly, and eager to help. T dealership and can’t say enough good things about it! From the moment I walked in, the staff was incredibly welcoming, friendly, and eager to help. They took the time to understand exactly what I was looking for and patiently answered all my questions, making sure I felt comfortable and informed every step of the way. The team went above and beyond to ensure that my experience was smooth and enjoyable, without any pressure. It’s clear that customer service is a top priority for them, and their dedication really shows. If you’re considering a new car or just want to browse, I highly recommend stopping by this dealership you’ll be in great hands! More