Jacksonville Kia - Service Center

The entire experience was quite amazing. I was greeted immediately upon my arrival, We went over what they were going to do. I was waiting, so they directed me to a very nice area with comfo I was greeted immediately upon my arrival, We went over what they were going to do. I was waiting, so they directed me to a very nice area with comfortable chairs, coffee, etc. I was informed immediately when my car was ready, what service had been performed and the cost. Everything was done quickly and More

They were very helpful and I was not at the dealership for very long. Everything was taken care of in a timely manner and I was very satisfied for very long. Everything was taken care of in a timely manner and I was very satisfied More

Pleasantly pleased at the attention given. Will go to them anytime in town and need help. Will go to them anytime in town and need help. More

i came in having transmission problems that have been diagnosed by two different mechanics and the technicians in the service department said they had 10 mechanics look at my car and basically told me i diagnosed by two different mechanics and the technicians in the service department said they had 10 mechanics look at my car and basically told me i didn’t know what i was talking about and that my car was slipping gear and the rpm’s were jumping because i have a dual clutch but then they also told me that my car wasn’t slipping gear after that they completely dismissed me and said the other mechanics where “dumb xxxxx who don’t know what they are talking about” i will not be coming back here ever again More

Communication was fantastic. They kept me informed throughout the entire process. I would definitely recommend to anyone. Jacksonville kia has great customer service. They kept me informed throughout the entire process. I would definitely recommend to anyone. Jacksonville kia has great customer service. More

We had an amazing experience. The mechanic was knowledgeable and helpful when explaining the service to my husband and I. If I could give a better review I would! The mechanic was knowledgeable and helpful when explaining the service to my husband and I. If I could give a better review I would! More

I feel like they over priced the part that was put on my vehicle. We had looked up the part and the highest price we found they charged another $450 over that price. Was told after getting there a recall co vehicle. We had looked up the part and the highest price we found they charged another $450 over that price. Was told after getting there a recall could not be done, so I had them keep my vehicle till they could complete it because I had a 45 minute drive to take it there. Never again will I take it back! More

Had to get all recalls completed on my vehicle. It was handle in a timely matter. The staff kept me informed throughout the process It was handle in a timely matter. The staff kept me informed throughout the process More

Greatest dealership, very friendly and customer orientated. Will always reach out to them for my vehicle needs. orientated. Will always reach out to them for my vehicle needs. More

Seems that customers are almost a bother to some of the service managers. They act like they’re not there to help the customer, but the customer needs to grovel in order to receive proactive assistance. service managers. They act like they’re not there to help the customer, but the customer needs to grovel in order to receive proactive assistance. More