Jacksonville Kia - Service Center

Need water and internet not working. Seems clean and respectful. Need to repeat what was done. Last service forgot to put on service sticker for oil change. Seems clean and respectful. Need to repeat what was done. Last service forgot to put on service sticker for oil change. More

The customer service staff was helpful, knowledgeable, and informative. The took care of the warranty repair in a timely manner, less than 2 hours. and informative. The took care of the warranty repair in a timely manner, less than 2 hours. More

Jacksonville kia customer service ìs one of the best teams that I've visited this year throughout the entire eastern North Carolina region. teams that I've visited this year throughout the entire eastern North Carolina region. More

My car was there for almost 4 weeks. They attempted to fix it 3 times. The time and energy spent with this was upsetting. The plus was they gave me a loaner. Chris did an excellent job. They attempted to fix it 3 times. The time and energy spent with this was upsetting. The plus was they gave me a loaner. Chris did an excellent job. Kenny kept my license and credit card for 3 days. He never knew what was happening with my car. He encouraged me to buy a new car for the loaner without telling I had options. The service manager was rude. More

The service department is unreliable. They didn't reset the maintenance light after oil change or top off the fluids, as I was charged for. I purchased windshield washer fluid and refille They didn't reset the maintenance light after oil change or top off the fluids, as I was charged for. I purchased windshield washer fluid and refilled the reservoir. It was nearly empty. This leads me to believe the rest of the multipoint check was not done. More

Very pleasant to have my vehicle maintained here. I will be returning for the duration of my ownership I will be returning for the duration of my ownership More

Friendly, knowledgeable, and very professional service writer, especially Chris Vance. Services prompt, and as expected. writer, especially Chris Vance. Services prompt, and as expected. More

My initial dealings with kia were not as enjoyable as could have been. I was overcharged $957 on the base price (which was reimbursed after I brought it to the manager's attention). I was also supposed could have been. I was overcharged $957 on the base price (which was reimbursed after I brought it to the manager's attention). I was also supposed to get a $1500 credit for a tow package which didn't get added into the final price. When addressed to the manager, his reply was 'I don't have any documentation on that'. On top of that, Rachel refused to answer my calls, return my calls or respond to my emails. More

They meet the needs of my vehicle. Service took a little longer than expected but they kept me informed. Service took a little longer than expected but they kept me informed. More

Easy process when it comes to purchasing a new vehicle. The wait time was long due to staff limitations but they were still able to conduct their business The wait time was long due to staff limitations but they were still able to conduct their business More