Jacksonville Kia - Service Center

Kenny never once reached out to keep me updated. Someone else got in touch with Kenny and became the point of contact. Kenny never communicated to me stating "hey I'm just going to be fully in touch Someone else got in touch with Kenny and became the point of contact. Kenny never communicated to me stating "hey I'm just going to be fully in touch with so and so" I was expecting updates about the vehicle and never got a single one. This happens every time I come in. More

Never able to get ahold of maintenance shop or parts. Have contacted numerous times with no regard to being able to acquire parts or receive help. Have contacted numerous times with no regard to being able to acquire parts or receive help. More

Got me in and out in a timely manner. The advisor was courteous and friendly. The advisor was courteous and friendly. More

Awesome service as always Thank you for everything it was fast as promised and I was happy Thank you for everything it was fast as promised and I was happy More

Take your business elsewhere. The service department is lazy and condescending. The make you wait 1-3 hours and charge $160, Tires don't get checked, fluids don't get topped off The service department is lazy and condescending. The make you wait 1-3 hours and charge $160, Tires don't get checked, fluids don't get topped off. These people rip their customers off and wonder why they have terrible reviews. More

Lovely people always take great care of me while I am in there getting work done at the dealership there getting work done at the dealership More

Terrance Hoffman was our salesman and he was great! Second car thru him. Great service Second car thru him. Great service More

Always so helpful. Service department is great. We I go I don’t have to sit all day. Service department is great. We I go I don’t have to sit all day. More

I feel like I was mislead with the warranty. I thought I could service the vehicle at any location and wasn’t informed about the military for life program. I thought I could service the vehicle at any location and wasn’t informed about the military for life program. More

Awesome two cool guys that work at the service desk they're good to go. they're good to go. More