Jacksonville Kia - Service Center

I WOULD NOT RECOMMEND! I got my car worked on…3 days later my check engine light comes right back on and then they want to charge me $3500. When they checked it out the fir I got my car worked on…3 days later my check engine light comes right back on and then they want to charge me $3500. When they checked it out the first time they should’ve told me all of this and I could’ve got it worked on all at once. Ohh and don’t let me get started on the appointment department they’re a joke. More

They are always professional and helpful by willing to explain something I’m not sure of. explain something I’m not sure of. More

Clear concise communication about vehicle and outline of projected repair costs. Highly recommended, will definitely use this shop again. projected repair costs. Highly recommended, will definitely use this shop again. More

Did not rest the oil change and it was very disappointing to find it not completely with new oil to find it not completely with new oil More

Chris in service is outstanding. Friendly, knowledgeable, and very informative about my cars service needs. Friendly, knowledgeable, and very informative about my cars service needs. More

Extremely friendly staff! Well informed, since I was in town for two days on business and was trying to have my car serviced and I have a Kia Platinum service package but coul Well informed, since I was in town for two days on business and was trying to have my car serviced and I have a Kia Platinum service package but couldn’t find the time to take it to my dealership at home and was able to make sure everything was covered and it was done correctly and quickly!! More

Called and got an appointment very fast took it over. Everyone was very pleasant and professional, and it was done quickly and correct I love their service. Everyone was very pleasant and professional, and it was done quickly and correct I love their service. More

I stopped in one day because my check engine light was on. I had the diagnostic code already which was to replace the gas cap. I was right by the dealership and decided to pull in and see if anyone could on. I had the diagnostic code already which was to replace the gas cap. I was right by the dealership and decided to pull in and see if anyone could help. The guy at the service department desk said “I’m not sure but you can make an appointment for us to look at it”, so I did, reluctantly because I usually only let Lee Kia in Greenville touch my car. The morning of my appointment, I handed over my keys to the same person and he asked “you are aware of the $215 diagnostic charge correct?” Um, no, you failed to mention that part when I made the appointment. That is a great load of money for me, for you to tell me what I already know, and no you did not mention that at all when I was here before, but how nice to be hit with that the morning of the appointment. Then when I questioned it he was rude and demeaning. So, I took my keys back, and I will never step foot in this place again. I was reluctant from past experiences anyway and this just was the final straw. More

Great customer service . Didn’t take long to get the service done that was needed Didn’t take long to get the service done that was needed More

We’ve used Jacksonville KIA since moving back to the area and keep returning because the service is always excellent. The staff are all professional and kind. Service times are communicated up front and ever and keep returning because the service is always excellent. The staff are all professional and kind. Service times are communicated up front and everything is completed in a timely manner. More