Jacksonville Kia - Service Center

It was clean and staff had great customer service. The wait time wasn't too long for the service. The wait time wasn't too long for the service. More

Chris and Robbie were very helpful. They were very considerate and friendly. They took really good care of my car and were very responsive to any questions I had. I enjoyed working with They were very considerate and friendly. They took really good care of my car and were very responsive to any questions I had. I enjoyed working with them and will definitely return there for my service needs. More

I was a bit early and they took my car right in. No waiting! Someone took us to the waiting area, and stayed until they made sure we were comfortable and asked if we needed a drink. I told him no. W No waiting! Someone took us to the waiting area, and stayed until they made sure we were comfortable and asked if we needed a drink. I told him no. When I did finally want a drink, the vending machine wouldn't take my bill. There was a man behind the desk and he got me a drink from the employee supply! I thought that was awesome! I didn't have to wait very long for my car to be ready. More

Friendly prompt and informative He was friendly, prompt and informative. He was attentive to making sure what was available while I waited for my vehicle. and informative. He was attentive to making sure what was available while I waited for my vehicle. More

Straight to the point and knowledgeable Very friendly just outstanding customer service also not a very long wait to get my car back just outstanding customer service also not a very long wait to get my car back More

I was just in there for a routine state inspection. Everyone was quick friendly and efficient. Everyone was quick friendly and efficient. More

Took my car there to get fixed for a motor replacement picked up my vehicle and broke down 20 minutes after picking up. Had to pay to get it towed back to the dealership. The tech that worked on the car b picked up my vehicle and broke down 20 minutes after picking up. Had to pay to get it towed back to the dealership. The tech that worked on the car broke my alternator bolt when they placed the motor back in by over tightening and I had to pay to have it fixed! It should have been 0 cost to me More

Took car in for ignition switch recall. When I left the stereo wasn't working properly. At that time I mentioned resetting it. They looked at it and said it wasn't their fault. They said it When I left the stereo wasn't working properly. At that time I mentioned resetting it. They looked at it and said it wasn't their fault. They said it would be $175 to diagnose. I reluctantly agreed. They concluded that the USB port needed to be replaced. Parts were over $400. I declined and left. When I got home I decided to try resetting the stereo and it fixed it. I returned to the shop and complained but got nowhere with them. Instead of taking 5 seconds to try resetting the stereo, they went through the whole diagnosis process, charged me over $200 after taxes and misdiagnosed the problem. I'm not happy with them and have let all my friends know. More

Fast service and good manners from the team The service was fast and the employees were very pleasant. An overall great experience was fast and the employees were very pleasant. An overall great experience More

They were quick and courtious The service guy introduced himself and asked what I needed when I got there himself and asked what I needed when I got there More