Jacksonville Kia - Service Center

I am deeply disappointed with the customer service at our local Kia service center. This has been the worst customer service experience I’ve ever had with any company across any consumer space. The communica local Kia service center. This has been the worst customer service experience I’ve ever had with any company across any consumer space. The communication is shockingly poor, and the information provided by different employees is wildly inconsistent. Recently, I left my vehicle for service, only to find it sat there untouched for a week. Kenny initially claimed they were waiting on me, but eventually admitted they simply hadn’t done anything. While he is always polite, his promises are insincere and inaccurate. Chris, the service rep, seems to think it is the customer’s job to research warranty repairs. After discovering a significant engine defect at 100,000 miles, he told me it wasn’t their responsibility to look into it and that I needed to handle it with customer care. Despite disagreeing, I contacted Kia customer care myself and obtained the necessary information. When I provided this to Chris, he rudely asked, “And what do you want me to do with that information?” I have never been treated so poorly at any automotive service center. Ironically, the only time I received useful feedback was after filing a complaint with Kia customer care, who then contacted the service department on my behalf. Only then did they promise to take immediate action on my vehicle. As loyal Kia customers for the past decade, we have never encountered such issues with any other dealer. This dealership urgently needs to improve its employee training and customer service standards, as they are currently representing the Kia brand very poorly and leaving customers like us extremely dissatisfied. More

Its ok, I only go because I have a warranty. So I get my oil changes and service work done there. So I get my oil changes and service work done there. More

Was a great experience, was in and out real quick. Will recommend to my friends Will recommend to my friends More

Service department - very courteous and polite. Last time I had car serviced, tech forgot to put oil in car. At this service appointment, all I got was, “I apologize for that.” Didn’t even wash my Last time I had car serviced, tech forgot to put oil in car. At this service appointment, all I got was, “I apologize for that.” Didn’t even wash my car. More

First time coming to this dealership and the staff were very friendly and polite. Had no issues and would come back again. very friendly and polite. Had no issues and would come back again. More

Not credible! Refurbished my engine for oil consumption problem and still same problem exists now Refurbished my engine for oil consumption problem and still same problem exists now More

Don't care for the service department almost to the point that I wish I wouldn't have purchased the car. that I wish I wouldn't have purchased the car. More

Love this dealership. Kenny in Customer Service is the best. Jasmin in Sales is simply awesome. I am hooked on this dealership. Kenny in Customer Service is the best. Jasmin in Sales is simply awesome. I am hooked on this dealership. More

Love the service department team! All so friendly from the phone call to picking up. They are on top of everything and I honestly have zero complaints about the Kia service departmen All so friendly from the phone call to picking up. They are on top of everything and I honestly have zero complaints about the Kia service department. More

They were very nice, knowledgeable, and explain to me about the repairs my car needed about the repairs my car needed More