Jacksonville Kia - Service Center

Amazing service as usual; especially the older fella in service :). Always makes my visit seamless. Thank you for everything! service :). Always makes my visit seamless. Thank you for everything! More

I dropped my car off for a repair. The part needed was already delivered and I was told it would take 1-2 hours to repair. The next day I called to see how my vehicle was doing. The pe The part needed was already delivered and I was told it would take 1-2 hours to repair. The next day I called to see how my vehicle was doing. The person I spoke with said they needed to order the part! I told the rep the part was delivered. She then said it would take 1-2 hours for repair! It's as if my phone call reminded them to fix my car! 1 day later! At pick up, the ticket stated the repair and an oil change....IT'S AN EV!!!! The service rep stated that maybe the brake fluid, "which is like oil" was changed... ABSOLUTELY NOT PROFESSIONAL! That was voided off of the ticket but I seriously question Jacksonville KIA's professional ability to actually function as a reputable repair facility The primary excuse I heard was "we are understaffed" but that doesn't excuse incompetence! I will NOT be a returning customer! More

Service center was able to help get my car back on the road so we could get back home to Michigan. road so we could get back home to Michigan. More

Jacksonville KIA staff were courteous and extremely processional. I highly recommend service to this dealership! processional. I highly recommend service to this dealership! More

Will NEVER use or recommend this dealership! I received horrific treatment. They are liars, unprofessional and abusive. I received horrific treatment. They are liars, unprofessional and abusive. More

I knew the dealership was under construction and that cannot be helped. I would suggest having parking closer to the entrance for customers. cannot be helped. I would suggest having parking closer to the entrance for customers. More

Okay experience, not great not completely awful. Still not even completely done with the repair as a part was broken during the repair and needed ordered Still not even completely done with the repair as a part was broken during the repair and needed ordered More

The personnel at the front desk is very polite, and kind always ready to listen to any question and provide the appropriate answer. always ready to listen to any question and provide the appropriate answer. More

Dealership was under construction and the space was very limited in the waiting area. Service was promp limited in the waiting area. Service was promp More

Great service . The gentleman that helped me was amazing . I was out of town and they fixed me right up .. The gentleman that helped me was amazing . I was out of town and they fixed me right up .. More