Jacksonville Kia - Service Center

I was very happy with the service. It was completed accurately and communication was strong through the process It was completed accurately and communication was strong through the process More

Should up for an appointment and they got right to work and got my recall done super fast. 10/10 and got my recall done super fast. 10/10 More

Fast efficient and to the point. Couldn’t ask for a better crew to work on Sportage Couldn’t ask for a better crew to work on Sportage More

Unprofessional, Disrespectful, Rude, Ignorant, Womanizer, Incompetent, erratical are characteristic behaviors your employee Chris the advisor has shown that represent Kia Dealership in Jacksonville, NC. On Incompetent, erratical are characteristic behaviors your employee Chris the advisor has shown that represent Kia Dealership in Jacksonville, NC. On Monday 3/3/2025 at 8:50a.m. Chris took it uponed himself to look up my telephone number and call me. Chris mediately started yelling cursing me out and calling me a liar, about a review I left on his horrible customer service. The phone call lasted over 5 minute, Chris called me a liar several times, I couldn't get a word in do to him yelling/talking over me, and when I was able to finally speak Chris hung up in my face. Where Chris desk is located it is the entrance to Kia service and alot of foot traffic is right there. Customers check in, check out and make payments all in that open vicinity. So I'm sure it is safe to say that other customers, employees, sale rep. and potential customers all witness Chris erratic behavior to me (a customer). Why do Chris(Kia's employee)think it is okay to looking up customer's information to curse them out on surveys that Kia sends out to see how their employees are treating us as customer's. My telephone number should have only been used to call and tell me, the part is in for my vehicle to be fit. My survey was anonymous, so now I DO NOT feel safe taking my vehicle up to Kia, because Chris can do anything to sabotage my vehicle, or have a buddy in the back sabotage my vehicle and I have family that uses this vehicle. I keep my vehicle in great condition and now I'm afraid of our safety. Chris kept advising me to go to his manager and that he didn't care if I went to his manager. As if they're are friends and no consequences would come of his horrible, disrespectful, unprofessional and erratic behavior. A couple of my witnesses and I did go up there on 3/3/2025 and spoke with the manager Robbie. Robbie did inform me that all there phone calls are record, and he would be review the 8:50am phone call from Chris and I. As of 3/5/2025 I have not received any information back from the manager Robbie. More

Awesome service, service was completed that I needed done. Everyone was professional and polite. Thanks done. Everyone was professional and polite. Thanks More

Would Never take my car there again the worst service Department ever stay away from this place ! Department ever stay away from this place ! More

They were very nice and fast service! Will always go there for their service! Greta people!! Will always go there for their service! Greta people!! More

I was very pleased with my service, the employees and the quality of work performed. quality of work performed. More

Minivan issues addressed and corrected on time! Pretty sure I talked to every one of the service writers and they were all very helpful and professional. Pretty sure I talked to every one of the service writers and they were all very helpful and professional. More

I would give a 5Star review but still waiting for reimbursement of rental fees. The tow truck driver recommended by your service team never provided a receipt, so I had no towing bill to forward with reimbursement of rental fees. The tow truck driver recommended by your service team never provided a receipt, so I had no towing bill to forward with the rental car fee. My daughter’s car is a K5 GT 2022 in for warranty service, there were no loaner/courtesy vehicles so we had to rent her a car. The service was excellent…a reimbursement will easily get you a 5+. More