Jacksonville Kia

Terrence was great to work with. Very nice and knowledgeable. He made us comfortable with our decision to buy a new vehicle. Others we dealt with were kind as well Very nice and knowledgeable. He made us comfortable with our decision to buy a new vehicle. Others we dealt with were kind as well More

Customer service is great! Thank you to everyone in the entire team for taking care of my car! Thank you to everyone in the entire team for taking care of my car! More

Continually returning for the same recall problem. I believe Kia got it right this time. I believe Kia got it right this time. More

Kirk was amazing. He answered all my questions and was very knowledgeable. Car dealership was very clean and inviting. He answered all my questions and was very knowledgeable. Car dealership was very clean and inviting. More

The sales person, Hai, was phenomenal! She worked with us through two different possibilities and made sure we were happy and comfortable while waiting for service and detailing to finish She worked with us through two different possibilities and made sure we were happy and comfortable while waiting for service and detailing to finish up with the car we finally decided on. Finance was very quick as well. The service department also said that it was going to take an hour for us to get our car, and they had it done in 30 minutes. My only disappointment was in the cleaning of the car. When someone tells me that the car is being detailed, I expect high standards that include all carpeting being vacuumed, and all surfaces being wiped down. I ended up cleaning the car myself in order to get rid of all of the popcorn, chips and other crumbs that were found all throughout the car. However, this part of the experience would not prevent me from going back to this dealership. Overall, a good experience! More

Chris is awesome and very helpful. He got my car in and out and I appreciate that very much. He got my car in and out and I appreciate that very much. More

Kirk was straightforward, communication was clear and answered all of our questions. A+ service from Kirk. answered all of our questions. A+ service from Kirk. More

He was very pleasant, Easy to talk to,answered every question I had clearly I would recommend Charvez question I had clearly I would recommend Charvez More

Very easy to work with and quick service. Also offered fair pricing Will certainly recommend Also offered fair pricing Will certainly recommend More

Took my car into the service department thinking I'd get an actual diagnosis... big mistake. They have ZERO ability in properly diagnosing transmission issues. Instead of doing any real troubleshooting, the an actual diagnosis... big mistake. They have ZERO ability in properly diagnosing transmission issues. Instead of doing any real troubleshooting, they jump straight to "you need a whole new transmission." What really got me is they kept my car for a couple hours, charged me for "diagnostics," and all I got was them telling me the code is coming from the transmission... which I already knew before I even walked in. No deeper explanation, no effort to pinpoint the actual problem - just a lazy, expensive guess. Save your time and money, because you're basically paying them to tell you what your code reader already did. Really disappointing experience. More