Jacksonville Kia

I give the service a 1 rating for the following two reasons: 1. On 24 March, I explicitly recall asking whether my car had gas in its fuel tank, knowing that the fuel gauge was already faulty and the v reasons: 1. On 24 March, I explicitly recall asking whether my car had gas in its fuel tank, knowing that the fuel gauge was already faulty and the vehicle simply may have required gasoline and not a repair. Kenton, the service representative, told me via phone that the car did have gas in it. The day of picking up the car I would learn that Kenton made a false statement because I was notified of an empty tank and the need to authorize the dealership to put gas in the car. The fuel pump/fuel guage being faulty was a known issue and I am more than confident that the technician conducted an unnecessary repair because of a lack of due diligence when answering my question regarding the gas tank. 2. The car was dropped off on 18 March and scheduled to be evaluated on 23 March. I was originally told the car would be ready for pick up on Friday 27 March, so I added an oil change service and relayed that I would pick it up on Monday 30 March. When Monday morning came, I called at ~0900 to receive an update but did not receive a response via call or text. The lack of a response forced me to arrive in person (a 30 min drive) Monday morning to get an answer, the desk attendant acknowledged the failure to respond and told me my car would be ready by 1600 that day. When I returned at ~1445 that same day, I was told by the desk representative that they had no knowledge of where my car was and that they assumed the technician was test driving it. After waiting for a few minutes, I asked the desk representative to call the technicia More

This dealership is great I would recommend to a friend/family. Great customer service!! I’m very happy about my purchase friend/family. Great customer service!! I’m very happy about my purchase More

It was pleasant and efficient! They are always so kind and helpful! Service was great! They are always so kind and helpful! Service was great! More

Terrence was great to work with. Very nice and knowledgeable. He made us comfortable with our decision to buy a new vehicle. Others we dealt with were kind as well Very nice and knowledgeable. He made us comfortable with our decision to buy a new vehicle. Others we dealt with were kind as well More

Customer service is great! Thank you to everyone in the entire team for taking care of my car! Thank you to everyone in the entire team for taking care of my car! More

Continually returning for the same recall problem. I believe Kia got it right this time. I believe Kia got it right this time. More

Kirk was amazing. He answered all my questions and was very knowledgeable. Car dealership was very clean and inviting. He answered all my questions and was very knowledgeable. Car dealership was very clean and inviting. More

The sales person, Hai, was phenomenal! She worked with us through two different possibilities and made sure we were happy and comfortable while waiting for service and detailing to finish She worked with us through two different possibilities and made sure we were happy and comfortable while waiting for service and detailing to finish up with the car we finally decided on. Finance was very quick as well. The service department also said that it was going to take an hour for us to get our car, and they had it done in 30 minutes. My only disappointment was in the cleaning of the car. When someone tells me that the car is being detailed, I expect high standards that include all carpeting being vacuumed, and all surfaces being wiped down. I ended up cleaning the car myself in order to get rid of all of the popcorn, chips and other crumbs that were found all throughout the car. However, this part of the experience would not prevent me from going back to this dealership. Overall, a good experience! More

Chris is awesome and very helpful. He got my car in and out and I appreciate that very much. He got my car in and out and I appreciate that very much. More

Kirk was straightforward, communication was clear and answered all of our questions. A+ service from Kirk. answered all of our questions. A+ service from Kirk. More