Jackson Kia - Service Center

Maintenance Went in with no appointment to drop Car for maintenance. Matt kept me informed and had my vehicle ready before promised. Very professional service a Went in with no appointment to drop Car for maintenance. Matt kept me informed and had my vehicle ready before promised. Very professional service advisor. More

Done when promised 2016 Kia Sportage Oil change, tire rotation, and recall software update. The work was completed so quickly I only had time for one bag of popcor 2016 Kia Sportage Oil change, tire rotation, and recall software update. The work was completed so quickly I only had time for one bag of popcorn. The only criticism I have is I bought the vehicle as Certified Pre-Owned, which includes Platinum warranty for 12 months. When I asked about the rear wiper not cleaning a full wiper width, I was told the car had the wrong wiper arm and would require a new wiper arm and blade - and I would have to pay for the parts and labor. When I advised it was purchased CPO from Family Kia in St Augustine and had Platinum warranty, I was told (correctly) that the warranty did not cover that. The cost of the parts and labor were to be over $100. I then spoke with Family Kia of St Augustine and said the wiper should have been checked before it was offered as CPO - and they should work with Smith Kia to either replace it at no cost to me, or at the very least only charge me the Platinum deductible of $50. No joy for me. So I ordered the parts online and fixed the problem myself for $51.80 My recommendation when buying a Certified Pre-Owned vehicle from Any dealer is to do your best to confirm the functionality of every feature within the time given to change your mind about the purchase. More

Great experience Came in for a warranty battery replacement without an appointment and was treated quick, nice, and car was finished 30 min after i drove in. Very plea Came in for a warranty battery replacement without an appointment and was treated quick, nice, and car was finished 30 min after i drove in. Very pleasing More

maintenance check-up Went to Smith Kia to verify if my shocks ,struts and belts need changed as was told to me while getting an oil change at another company. After a thr Went to Smith Kia to verify if my shocks ,struts and belts need changed as was told to me while getting an oil change at another company. After a through inspection I was told no replacements were needed. Thank You to the service staff. More

Had a great experience. Went in without an appointment and Kristi took excellent care of us. The car was repaired, washed and delivered quickly. A great job, we will return Went in without an appointment and Kristi took excellent care of us. The car was repaired, washed and delivered quickly. A great job, we will return for any service needed in the future. More

Satisfied service experience Multi-point Inspection, oil change, and tire rotation appointment went off without a hitch. Kristi Black was very helpful even offering to have me tak Multi-point Inspection, oil change, and tire rotation appointment went off without a hitch. Kristi Black was very helpful even offering to have me taken to local mall as opposed to being stuck in waiting room. However I chose to stay & read in pleasant room which provided refreshments. I was pleasantly surprised to find my car washed as well when returned to me! More

Excellent I was attended to promptly and directed to waiting area. The service was completed in less time than anticipated and I enjoyed a cup of coffee while I was attended to promptly and directed to waiting area. The service was completed in less time than anticipated and I enjoyed a cup of coffee while I waited. The area was clean and the restroom was very clean and well supplied. More

I was charged 160.00 for a service that was NOT FINISHED ! I have been to Smith Kia twice. And BOTH times, it cost Me well over what I should have paid. The first time, I was told I needed 2 new tiers ! And I have been to Smith Kia twice. And BOTH times, it cost Me well over what I should have paid. The first time, I was told I needed 2 new tiers ! And I didn't even have 9,000 miles on My new car ! This time, I was charged for a 15,000 mile service, and was rushed because they were closing at 6pm. My appointment was for 4:30pm. But My Kia Forte was NOT taken into Tue garage until after 5:35. During the service, I asked Dameon to PLEASE check My enlightenment, and He said I would have to come back, because they closed at 6pm. He did NOT do the entire 15,000 mile service. All of My fluids where low, and He forgot a rag under My hood.I KNOW HE DIDN'T DO ALL THAT WAS SUPPOSED TO BE DONE. Because I was sitting right there the whole time ! And when I asked the Girl ( Kristen?) in service to help Me, She kept on saying "I'm sorry." I felt like I did NOT matter At ALL !!! I drove over 29 miles to My 4:30 appointment, just to be belittled and made a fool of. I called and talked to a Service Manager Bill, and He said" I don't know, and can't help Me because He was NOT familure with the service. Again, I got shot down.😢 I will NEVER GO BACK TO SMITH KIA ! YOU GUY'S SUCK ! More than once. Hey, quit screwing people over. Because I am NOT STUPID ! I thought these owners of Smoth Kia would be a LOT better than the previous 4 owners. But NOPE. Yall are WAY WORSE THAN ANY OF THE PREVIOUS OWNERS. Face it, Smith Kia needs some NEW and MORE DESCENT PEOPLE WORKING THERE. SHARKS !!! More

Bad service Spent 3 hours getting an oil/filter/blades change and tire rotation. Took 3 tries before bill was corrected. Many clerical errors. Service did NOT c Spent 3 hours getting an oil/filter/blades change and tire rotation. Took 3 tries before bill was corrected. Many clerical errors. Service did NOT check fluids. Had to add washer fluid when we got home. Not sure if anything was checked on the 21 point list. Mechanics & sales drank all the coffee in the customer waiting room. More

Very pleasant I was greeted immediately and was explained in detail what to expect and about how long of a wait it would be. I waited in their lobby and enjoyed co I was greeted immediately and was explained in detail what to expect and about how long of a wait it would be. I waited in their lobby and enjoyed coffee and a banana for breakfast. Kristi came and got me as soon as my vehicle was ready and walked me to my vehicle. She was very professional. Very pleasant experience. More