Jackson Kia - Service Center

Satisfied service experience Multi-point Inspection, oil change, and tire rotation appointment went off without a hitch. Kristi Black was very helpful even offering to have me tak Multi-point Inspection, oil change, and tire rotation appointment went off without a hitch. Kristi Black was very helpful even offering to have me taken to local mall as opposed to being stuck in waiting room. However I chose to stay & read in pleasant room which provided refreshments. I was pleasantly surprised to find my car washed as well when returned to me! More

Excellent I was attended to promptly and directed to waiting area. The service was completed in less time than anticipated and I enjoyed a cup of coffee while I was attended to promptly and directed to waiting area. The service was completed in less time than anticipated and I enjoyed a cup of coffee while I waited. The area was clean and the restroom was very clean and well supplied. More

I was charged 160.00 for a service that was NOT FINISHED ! I have been to Smith Kia twice. And BOTH times, it cost Me well over what I should have paid. The first time, I was told I needed 2 new tiers ! And I have been to Smith Kia twice. And BOTH times, it cost Me well over what I should have paid. The first time, I was told I needed 2 new tiers ! And I didn't even have 9,000 miles on My new car ! This time, I was charged for a 15,000 mile service, and was rushed because they were closing at 6pm. My appointment was for 4:30pm. But My Kia Forte was NOT taken into Tue garage until after 5:35. During the service, I asked Dameon to PLEASE check My enlightenment, and He said I would have to come back, because they closed at 6pm. He did NOT do the entire 15,000 mile service. All of My fluids where low, and He forgot a rag under My hood.I KNOW HE DIDN'T DO ALL THAT WAS SUPPOSED TO BE DONE. Because I was sitting right there the whole time ! And when I asked the Girl ( Kristen?) in service to help Me, She kept on saying "I'm sorry." I felt like I did NOT matter At ALL !!! I drove over 29 miles to My 4:30 appointment, just to be belittled and made a fool of. I called and talked to a Service Manager Bill, and He said" I don't know, and can't help Me because He was NOT familure with the service. Again, I got shot down.😢 I will NEVER GO BACK TO SMITH KIA ! YOU GUY'S SUCK ! More than once. Hey, quit screwing people over. Because I am NOT STUPID ! I thought these owners of Smoth Kia would be a LOT better than the previous 4 owners. But NOPE. Yall are WAY WORSE THAN ANY OF THE PREVIOUS OWNERS. Face it, Smith Kia needs some NEW and MORE DESCENT PEOPLE WORKING THERE. SHARKS !!! More

Bad service Spent 3 hours getting an oil/filter/blades change and tire rotation. Took 3 tries before bill was corrected. Many clerical errors. Service did NOT c Spent 3 hours getting an oil/filter/blades change and tire rotation. Took 3 tries before bill was corrected. Many clerical errors. Service did NOT check fluids. Had to add washer fluid when we got home. Not sure if anything was checked on the 21 point list. Mechanics & sales drank all the coffee in the customer waiting room. More

Very pleasant I was greeted immediately and was explained in detail what to expect and about how long of a wait it would be. I waited in their lobby and enjoyed co I was greeted immediately and was explained in detail what to expect and about how long of a wait it would be. I waited in their lobby and enjoyed coffee and a banana for breakfast. Kristi came and got me as soon as my vehicle was ready and walked me to my vehicle. She was very professional. Very pleasant experience. More

Kristi black is awesome Kristi black took over because someone took the day off. She was great doing a million things at once. She deserves any recognition possible for her e Kristi black took over because someone took the day off. She was great doing a million things at once. She deserves any recognition possible for her extremely amazing work ethic and professionalism. More

Maintenance Service Appointment We recently re-located to Cape Canaveral from Lakeland. We thought we had seen the best there... not so. This visit to Smith was a follow-up from ma We recently re-located to Cape Canaveral from Lakeland. We thought we had seen the best there... not so. This visit to Smith was a follow-up from maintenance that was done at Lakeland. The customer service provided by Kristie and the technician was absolutely great!! She was swamped by in-coming customers (some seemed short tempered); but she never waivered. She never lost her composure and never lost sight of true customer focused support. I look forward to Smith Kia performing all my future vehicle maintenance needs. More

Leslie is fantastic!! I have been fortunate enough to have been waited on by Leslie in the service department each time I have been to this dealership for service. She goe I have been fortunate enough to have been waited on by Leslie in the service department each time I have been to this dealership for service. She goes above and beyond!! She is fantastic!! More

Friendly and helpful with my questions. Answered my questions on warranties and investigated the question I had. Also installed my insurance drives use plug into car. I appreciate all they d Answered my questions on warranties and investigated the question I had. Also installed my insurance drives use plug into car. I appreciate all they did for me. More

Great experience! Leslie in service was great and very informative, the car was fixed the next day and it was a great experience for our first time there Leslie in service was great and very informative, the car was fixed the next day and it was a great experience for our first time there More