Jackson Kia - Service Center

Radar realignment Radar was not working but mech. Was able to figure it out. Had accident with dented front bumper and radar was misaligned. Right front sensor was rep Radar was not working but mech. Was able to figure it out. Had accident with dented front bumper and radar was misaligned. Right front sensor was replaced but radar was not realigned so had to return and bumper was removed and radar realigned. Was not charged for removal and replacement of bumper as job was not finished properly first time. More

Matt LeBlanc made this a very easy and pleasant experience! I needed a minor procedure for recall on the 2018 Stinger. Matt arranged it so I could also make it to another appointment I had that morning about 5 I needed a minor procedure for recall on the 2018 Stinger. Matt arranged it so I could also make it to another appointment I had that morning about 5 miles away and got the service—and wash—done before I could finish a cup of coffee! More

oil change went in for oil change had my car done within an hour very fast service waiting room was nice with drinks and snacks for everyone while waiting went in for oil change had my car done within an hour very fast service waiting room was nice with drinks and snacks for everyone while waiting More

Oil change and rotation of tires Excellent because it was good service and she didn't try to sell me anything I din't need. She was polite and upbeat. No bad attitude. Excellent because it was good service and she didn't try to sell me anything I din't need. She was polite and upbeat. No bad attitude. More

Quick, efficient and proffessional The service manager was very helpful and knowledgeable. Miss Black took my car in early and completed well under the estimated time. A comprehensive r The service manager was very helpful and knowledgeable. Miss Black took my car in early and completed well under the estimated time. A comprehensive report on the current status of my car gave me everything I needed to feel confidant my daughter’s car was safe and within reliable specifications. Thank you for a very pleasant experience. More

Maintenance Went in with no appointment to drop Car for maintenance. Matt kept me informed and had my vehicle ready before promised. Very professional service a Went in with no appointment to drop Car for maintenance. Matt kept me informed and had my vehicle ready before promised. Very professional service advisor. More

Done when promised 2016 Kia Sportage Oil change, tire rotation, and recall software update. The work was completed so quickly I only had time for one bag of popcor 2016 Kia Sportage Oil change, tire rotation, and recall software update. The work was completed so quickly I only had time for one bag of popcorn. The only criticism I have is I bought the vehicle as Certified Pre-Owned, which includes Platinum warranty for 12 months. When I asked about the rear wiper not cleaning a full wiper width, I was told the car had the wrong wiper arm and would require a new wiper arm and blade - and I would have to pay for the parts and labor. When I advised it was purchased CPO from Family Kia in St Augustine and had Platinum warranty, I was told (correctly) that the warranty did not cover that. The cost of the parts and labor were to be over $100. I then spoke with Family Kia of St Augustine and said the wiper should have been checked before it was offered as CPO - and they should work with Smith Kia to either replace it at no cost to me, or at the very least only charge me the Platinum deductible of $50. No joy for me. So I ordered the parts online and fixed the problem myself for $51.80 My recommendation when buying a Certified Pre-Owned vehicle from Any dealer is to do your best to confirm the functionality of every feature within the time given to change your mind about the purchase. More

Great experience Came in for a warranty battery replacement without an appointment and was treated quick, nice, and car was finished 30 min after i drove in. Very plea Came in for a warranty battery replacement without an appointment and was treated quick, nice, and car was finished 30 min after i drove in. Very pleasing More

maintenance check-up Went to Smith Kia to verify if my shocks ,struts and belts need changed as was told to me while getting an oil change at another company. After a thr Went to Smith Kia to verify if my shocks ,struts and belts need changed as was told to me while getting an oil change at another company. After a through inspection I was told no replacements were needed. Thank You to the service staff. More

Had a great experience. Went in without an appointment and Kristi took excellent care of us. The car was repaired, washed and delivered quickly. A great job, we will return Went in without an appointment and Kristi took excellent care of us. The car was repaired, washed and delivered quickly. A great job, we will return for any service needed in the future. More