Jackson Kia - Service Center

Easy to schedule appt! I've used MI Kia shop for my 2015 soul+ and they always treat me right! Even wash my car! 😊 My issue was covered under the warranty! I love that! I've used MI Kia shop for my 2015 soul+ and they always treat me right! Even wash my car! 😊 My issue was covered under the warranty! I love that! More

Above and beyond! We brought our Sportage in to diagnose a sound it was making. Right away it was discovered the timing belt repair we had done at a local repair shop w We brought our Sportage in to diagnose a sound it was making. Right away it was discovered the timing belt repair we had done at a local repair shop was done incorrectly. It was causing damage to the new belt which could cause major damage to the vehicle if it broke. though my wait time was a little lengthy, Matt Leblanc kept me updated. The vehicle was kept overnight to diagnose the original problem which was taken care of as well as the new timing belt. On the drive home, it was discovered that another problem had occurred due to the vehicle being left on the rack for an extended amount of time. When Matt was notified immediately of the situation, he and his manager went above and beyond to come up with a solution acceptable to all parties. We are very grateful and highly recommend Smith Kia. Thank you! More

Very efficient and knowledgeable The service manager and Mech did a great job. It’s like driving a new car. They are very knowledgeable on the problems that have been corrected The service manager and Mech did a great job. It’s like driving a new car. They are very knowledgeable on the problems that have been corrected More

check engine light had engine light come on used dodge caravan i got from them--bought as-is--they fixed it at no charge to me--tecnneclly they didn't have to --but they had engine light come on used dodge caravan i got from them--bought as-is--they fixed it at no charge to me--tecnneclly they didn't have to --but they did--makes for good customer relations--would recomend them --next day engine light came on again--they took care of it again-- More

Great fast friendly Great service beast checked in fast service was done on time very friendly and courteous. Highly recommend them. Could have a little nicer waiting a Great service beast checked in fast service was done on time very friendly and courteous. Highly recommend them. Could have a little nicer waiting area More

Friendliest Service Staff You Can Find Absolutely lovely staff from the time I arrived to the time I left. I really appreciate them taking the time to explain to me everything that was due Absolutely lovely staff from the time I arrived to the time I left. I really appreciate them taking the time to explain to me everything that was due at that particular service as well as going through the details at the end. Everyone here is friendly and smiling. It's nice to be in such an upbeat atmosphere. More

Awesome My husband is in a wheelchair and Milton, our service rep went more then the extra mile to accomadate us, i.e. bringing paperwork to lounge, having c My husband is in a wheelchair and Milton, our service rep went more then the extra mile to accomadate us, i.e. bringing paperwork to lounge, having car positioned so we could access it easily and much more. He was so helpful, truly, we can't say enough. A class act. More

Over and above I had what I thought to be a small issue, the touch screen on the radio/media etc. unit had slipped down about about 1/2 ". ... everything worked fine I had what I thought to be a small issue, the touch screen on the radio/media etc. unit had slipped down about about 1/2 ". ... everything worked fine, just could see/feel top edge of touch screen. Thought they could just get in there and push it back up. But no, they had to order and replace the whole radio unit. ... Because of my work schedule it was difficult to find time to bring in my Kia, so Matthew in service dept, had me come by after work one day drop off my car, pick a loaner, return next day after work. All done...EZ...plus my car had been washed and detailed.... I hope service doesn't change when Smith Kia moves to new and bigger location. More

Oil change- tire rotation Nice and respectful service workers. My last service work they did not wash my car. This time they did that also. Thank you Smith Kia! Nice and respectful service workers. My last service work they did not wash my car. This time they did that also. Thank you Smith Kia! More

Excellent I was informed on the morning of my appointment what was going to be done and given the opportunity to add any additional service. The service rep. wa I was informed on the morning of my appointment what was going to be done and given the opportunity to add any additional service. The service rep. was Kristi Black. She was very professional and explained everything that was going to be performed, She is definitely an asset to Smith Kia. More