Jackson Kia - Service Center

Friendliest Service Staff You Can Find Absolutely lovely staff from the time I arrived to the time I left. I really appreciate them taking the time to explain to me everything that was due Absolutely lovely staff from the time I arrived to the time I left. I really appreciate them taking the time to explain to me everything that was due at that particular service as well as going through the details at the end. Everyone here is friendly and smiling. It's nice to be in such an upbeat atmosphere. More

Awesome My husband is in a wheelchair and Milton, our service rep went more then the extra mile to accomadate us, i.e. bringing paperwork to lounge, having c My husband is in a wheelchair and Milton, our service rep went more then the extra mile to accomadate us, i.e. bringing paperwork to lounge, having car positioned so we could access it easily and much more. He was so helpful, truly, we can't say enough. A class act. More

Over and above I had what I thought to be a small issue, the touch screen on the radio/media etc. unit had slipped down about about 1/2 ". ... everything worked fine I had what I thought to be a small issue, the touch screen on the radio/media etc. unit had slipped down about about 1/2 ". ... everything worked fine, just could see/feel top edge of touch screen. Thought they could just get in there and push it back up. But no, they had to order and replace the whole radio unit. ... Because of my work schedule it was difficult to find time to bring in my Kia, so Matthew in service dept, had me come by after work one day drop off my car, pick a loaner, return next day after work. All done...EZ...plus my car had been washed and detailed.... I hope service doesn't change when Smith Kia moves to new and bigger location. More

Oil change- tire rotation Nice and respectful service workers. My last service work they did not wash my car. This time they did that also. Thank you Smith Kia! Nice and respectful service workers. My last service work they did not wash my car. This time they did that also. Thank you Smith Kia! More

Excellent I was informed on the morning of my appointment what was going to be done and given the opportunity to add any additional service. The service rep. wa I was informed on the morning of my appointment what was going to be done and given the opportunity to add any additional service. The service rep. was Kristi Black. She was very professional and explained everything that was going to be performed, She is definitely an asset to Smith Kia. More

Was reviewing and replacing a recall antenna. Very quick, friendly and well organized service by Kristie Black. She was very articulate and friendly and was very good at making certain all questi Very quick, friendly and well organized service by Kristie Black. She was very articulate and friendly and was very good at making certain all questions and concerns were answered. Very good employee. More

A little disappointed this time I was disappointed this service experience. They only had one person checking in cars/customers & it took approximately 45 minutes to drop off my car I was disappointed this service experience. They only had one person checking in cars/customers & it took approximately 45 minutes to drop off my car for an oil change. I was also disappointed that I didn't get my courtesy car wash! I asked about it & was assured it would be washed & it was not. The service person who checked me in was very helpful but I think they need additional people checking cars in!! More

Like always the service was great. Had to have my a/c compressor replaced and had an extended warranty that the technician took care of for me and once again was very satisfied. Had to have my a/c compressor replaced and had an extended warranty that the technician took care of for me and once again was very satisfied. More

Great Service When I arrived, Kristi was there to greet me. She was informative, made the experience comfortable and explained the various free services that Smith When I arrived, Kristi was there to greet me. She was informative, made the experience comfortable and explained the various free services that Smith Kia offers their customers to help with the wait time. I was only there for an oil change, but I didn't have to wait long. Jason was my service Technician. I was surprised to see a completed inspection sheet. I drive a long way from South Titusville and sometimes I had a long wait, but the attention to customer comfort at Smith Kia makes the long round trip worth it. Yes, there are other much closer places to go for my service, but for me, if the service is friendly, then making the long round trip drive is worth it. More

Oil change Had an appt to get my oil changed. Took them over 2 hours. I was supposed to get my tires rotated, but glad they didn't. I was already late. They Had an appt to get my oil changed. Took them over 2 hours. I was supposed to get my tires rotated, but glad they didn't. I was already late. They said because they got busy. Didn't I have the appt? More