Jackson Kia - Service Center

Great place to bring your car They were so helpful and Matt went above amd beyond to make sure i was happy before i left. I cant eait to go back again They were so helpful and Matt went above amd beyond to make sure i was happy before i left. I cant eait to go back again More

Caring, personal service that made a bad situation good. We are Canadian and were driving from Jupiter Florida back to Canada. We were stopping in Cocoa Beach for the night to visit friends on our way Nort We are Canadian and were driving from Jupiter Florida back to Canada. We were stopping in Cocoa Beach for the night to visit friends on our way North. As we were approaching 520 hwy we started hearing unusual noise when we excellerated. The car stopped completely as we rounded the intersection on Atlantic Avenue. Called AAA for a tow. When he arrived he told us to check the oil. Needed 4 quarts. . Very confusing since no oil or engine light ever went on. We were going to leave at 5 a.m. the next day but decided to wait and have it checked at the Kia dealership. Milton greeted us at the service area with a smile and showed us to the waiting room and invited us to take advantage of a snack or refreshment as he looked at our car. We waited for about 1/2 an hour before he was back and told us we needed a new engine! We were in shock! He also added that they were getting in touch with Kia Canada to check on our warranty and would be back. He returned with Big Mike and we were shown into his office and Mike informed us that the engine was under warranty and their dealership had rented us a car while we had to wait and had searched and found us a new engine . It would hopefully be ready to go in 5 days. We would have to pay for our accommodations but to us that was minor compared to what was being taken care of. Our engine did not arrived by the Monday expected but Milton kept in close contact with us every work day and kept us updated. The engine finally arrived the next Thursday morning and they double shifted the installation so we could have our car that day! My husbands medication was running out and because we were from another country we couldn’t get ant drug renewal. Although we understood we were getting concerned about this problem as we are seniors. Milton is the best! He made us feel like we were the most important people at the time and our problem was his. Always taking the positive side and keeping us informed. Big Mike was extremely good. Felt we were in good hands at all times. We really needed that reassurance. Even Kim the women who answered the phone was personable and concerned. We called on a number of occasions over our 10 day stay. The car ran beautifully all the way back to Canada so my assumption is that the job was well done under the hood. I have no doubt it was. We have nothing but confidence in this dealership. More

Windshield washer not working. Windshield washer fluid wasn’t dispensing at all. Service rep Milton was extremely helpful from the moment I walked in until he handed me the keys. T Windshield washer fluid wasn’t dispensing at all. Service rep Milton was extremely helpful from the moment I walked in until he handed me the keys. The warranty took care of the issue with no out of pocket costs to me. Turn around was quick and received a complementary car wash. I will certainly come back. More

Quick, courteous and efficient. Staff in the service department were there to please. They quick and they often let me know the progress of my service. All in all a pleasant experien Staff in the service department were there to please. They quick and they often let me know the progress of my service. All in all a pleasant experience More

GREAT TEAM I felt at ease in the dealership no pressure or push to buy things that were not need ed yet for car. Was told what may need to be done next. It was r I felt at ease in the dealership no pressure or push to buy things that were not need ed yet for car. Was told what may need to be done next. It was refreshing not to worry about being taken advantage of. More

Great experience, better than i expected. I went there for a concern with my vehicle, and the service mechanic immediately discovered a problem with a prior repair from a different shop. The p I went there for a concern with my vehicle, and the service mechanic immediately discovered a problem with a prior repair from a different shop. The problem was diagnosed and repairs were made much to my satisfaction. And the original problem was dealt with great satisfaction. I liked the attention from the Service manager, Matt LeBlanc. Very friendly and customer oriented. More

Good service Service was fast, and friendly and was kept informed about vechile great job will be back again. Job well done all around by everyone there Service was fast, and friendly and was kept informed about vechile great job will be back again. Job well done all around by everyone there More

Excellent Service Friendly, informative, quick, and comfortable service. My advisor was friendly and helpful, he was very clear about pricing and time for service. The Friendly, informative, quick, and comfortable service. My advisor was friendly and helpful, he was very clear about pricing and time for service. The waiting room was clean and comfortable with plenty of amenities, coffee, snacks, tea, water, TV and wifi. More

great staff! All was done in a timely manor, staff was kind and knowledgeable, car was done on time,snacks were good. The receptionist was just so warm and friendl All was done in a timely manor, staff was kind and knowledgeable, car was done on time,snacks were good. The receptionist was just so warm and friendly but also funny. It was nice to go get your car fixed and not feel like you were getting ripped off and rushed out. More

Great service very helpful Service was great work completed in a timely fashion, service was explained before selected items of work were completed. Will return for more service Service was great work completed in a timely fashion, service was explained before selected items of work were completed. Will return for more service next time it is needed. More