Jackson Kia

Jackson Kia was literally the BEST car buying experience I have ever had. I was reluctant to even look at buying a car. I was uncertain if I could get the right financing or an affordable payment. These day I have ever had. I was reluctant to even look at buying a car. I was uncertain if I could get the right financing or an affordable payment. These days it's so hard to know who to trust. I had an entire team take care of me. They were really straight forward and did everything they could to help me get a great car at a great price!! From Matt in internet sales to Jeff my sales rep to Tomas the finance manager to Jason in service who detailed the car for me. These guys are amazing. I felt like I was the only customer there the way they ran around to get everything handled for me. No shady sales tactics just great customer service. I will recommend them to everyone I know. Thanks Jackson Kia!!!! More

Best car buying experience ever. The salesman, Ron Mobley, was exceptional. He was very professional but personable at the same time. He listened to our needs, took action and my son The salesman, Ron Mobley, was exceptional. He was very professional but personable at the same time. He listened to our needs, took action and my son and I left with a new Kia Soul. Never once did he make us feel pressured, that we weren't being listened to, or that we didn't matter. He gave us 100% total customer service. Everyone at the dealership was so professional, personable, not over bearing and just a staff of people who seemed to love what they do. I would 100% recommend you next Kia from Jackson Kia. More

Classic bait & switch I had the unfortunate experience of working with multiple members of the sales management team here at Jackson Kia. Sales team members I worked with were Stephanie Padrick (salespers of working with multiple members of the sales management team here at Jackson Kia. Sales team members I worked with were Stephanie Padrick (salesperson) and Matt Foster (Sales "manager"). While initially things were going smooth looking to purchase a Kia EV6 at a competitive price as to what I'd be able to get a Tesla Model Y for I was happy to join the Kia family. Both were great to work with and helpful. I explicitly asked MULTIPLE times to both Matt and Stephanie "Are all the dealer fees, taxes, & DMV fees included in this price?" and was re-assured everything was included. After putting down my deposit and agreeing upon the price for the car with even a pricing sheet in hand with estimated monthly payments, I received a phone call the next day from Chris Folsom the general sales manager who informed me that both Matt and Stephanie who put my deal together "messed up" the numbers and forgot to add a $4995 "Jackson Advantage" plan that would've greatly increased the price of the vehicle. Things like "lifetime warranty" are a part of that plan that DON'T APPLY TO AN EV! Classic "bait & switch" tactics that legal action should've been taken against. Chris was very un-professional to work with and while I was very calm and level headed, Chris hung up the phone on me and would not respond for the rest of the day. That next morning I reached out to David Morgan who is listed on the website as the "General Manager" outlining my concerns and still trying to make good on the deal I had agreed to 2 days prior. David while attempting to be nice still would not honor the original numbers I had received 2 days prior and had my deposit set on. Thankfully I did not have my credit card ran and made sure to cancel that card number. But beware when purchasing from this dealership that they aren't honest and don't uphold their end of the bargain once you have a price agreed upon. I'm happy to say I'm the proud new owner of a Tesla, and am very happy with my decision to NOT give Jackson Kia my business. More

Salesperson had no idea what options were included with the vehicle, so I was told things that weren't included. Being short in stature, a MUST for me was power liftgate. Yup, I was told, it has it - NOPE, the vehicle, so I was told things that weren't included. Being short in stature, a MUST for me was power liftgate. Yup, I was told, it has it - NOPE, it doesn't. Another nice would be wireless charging, Yup, I was told, it has it - NOPE, it doesn't. Emails and calls and texts to both dealership and corporate regarding the lies told during the sale have gone unresponded to. Negotiate and buy it here at your peril. Will not even take vehicle back for service - not trustworthy at all. Hmm, interesting, my salesman is not even shown in the photos. More

I had a very great experience here. The staff was friendly and took good care of my car! The staff was friendly and took good care of my car! More

Our family came in many times and were always treated very kindly with no pressure, just information. Very relaxed, warm vibe from Trent as well as others. very kindly with no pressure, just information. Very relaxed, warm vibe from Trent as well as others. More

I bought a Kia Sportage over the weekend and had a great time buying my car there. The customer service was excellent, they worked with me to meet my price range and Ron was awesome! I was in and out within time buying my car there. The customer service was excellent, they worked with me to meet my price range and Ron was awesome! I was in and out within about 2 hours, it was probably the best car-buying experience I've had. More

$276 for a replacement tire is way out of line. Price should be competitive with retail businesses. Price should be competitive with retail businesses. More

They were friendly and prompt. They offered a ride for the inconvenience which was great. They offered a ride for the inconvenience which was great. More