Jackson Ford, Inc.

Fantastic service I would highly recommend this dealership to friends and family, Jason Pitzer was my rep who helped me out get my SUV and it is great. I would highly recommend this dealership to friends and family, Jason Pitzer was my rep who helped me out get my SUV and it is great. More

Great car buying experience My wife took 4 months looking for the perfect new car, she started looking at small SUV's and switched to used Lincolns and Eric Courtney our Jackson My wife took 4 months looking for the perfect new car, she started looking at small SUV's and switched to used Lincolns and Eric Courtney our Jackson Family sales representative was very patient and helpful. When she finally decided on a new Buick he found just the right car and had it brought over from another store (this was the second or third vehicle he had brought over from another store). No pressure just straight forward information and more patience. I have bought cars in six different states and one other country and this was by far the best and easiest car buying experience I have ever had! More

2012 jeep patriot I would highly recommend this dealership...my sales people, jason & aubrie were extremely helpful. This was the most painless experience i have had wh I would highly recommend this dealership...my sales people, jason & aubrie were extremely helpful. This was the most painless experience i have had when buying a vehicle. AWESOME TIME! More

Bait and switch. Buyer beware!! I would NEVER recommend buying a car here. My son recently graduated from college and was shopping for a used Ford Fusion and found one he liked at J I would NEVER recommend buying a car here. My son recently graduated from college and was shopping for a used Ford Fusion and found one he liked at Jackson Ford. I spoke with Brett Hatfield several times on the phone about it and we agreed on an "out-the-door price" of $21,000. I even clarified specifically with him that the out the door price included the price of the car, taxes, license, title, and all fees. He confirmed it it. My son went to purchase the car on May 12, 2015 he was there for 4+ hours and finally completing the purchase with the finance manager and guess what the paperwork was for $24,000 less a $3,000 down payment! Seriously!?!! I warn you to stay away and avoid the same disappointing experience we had. Buyer beware!!! More

horrible customer service The salesmen and general manager refuse to help you with your brand new vehicle. They are extremely rude and ban you from calling and stepping foot on The salesmen and general manager refuse to help you with your brand new vehicle. They are extremely rude and ban you from calling and stepping foot on their property over the phone because you said you would turn them into ford corporate and write online reviews. Their vehicles are overpriced and they don't explain the details of your vehicle. Very poor customer relations I do not recommend buying from jackson ford in decatur. More