Jackson Acura - Service Center

Jackson is a new dealership in Roswell. It is impressive with large panes of glass, marble floors, coffee bar, etc. But, don't judge a book by its cover. This is a classic example of putting all thier effor with large panes of glass, marble floors, coffee bar, etc. But, don't judge a book by its cover. This is a classic example of putting all thier effort into appearance, and very little in to employee experience. I brought my car in because the engine was running rough. After many delays and days (and no straight answers), I finally walked back to the service area to find that my cars cylinder head had been removed, because the mechacnic (and I use that term loosely) had damaged the valves while trying to diagnose the problem. Needless to say, I will never trust them with my car again. You have been warned. More

This is a new, clean, and beautiful dealership. When you drive into the service bay it's like pulling up to a Marriott. There's a coffee bar and waiting area with a beautiful wall mounted big screen plasma drive into the service bay it's like pulling up to a Marriott. There's a coffee bar and waiting area with a beautiful wall mounted big screen plasma TV. You are greeted professionally and politely. Who pays for all this -- YOU DO!!! I called ahead and received a quote for the dreaded timing belt replacement service. When I arrived I spoke to a different Service Rep. who quoted a price $200 higher. After insisting on finding the original Rep. who quoted the better price, the new Rep. relented and matched the quoted price. Let the games begin ... They were very disorganized. They couldn't find the keys for a loaner and couldn't figure out where their paperwork was being printed. It took over and hour to leave my car and get out of there. The next day they called to tell me that a CV boot was torn and that they could fix it for $370. The price seemed a little high so I asked for a better deal and they offered a 10% discount. I authorized the repair and was told the car would be ready by the end of the day. I was left a message that we needed to discuss the bill but was given no indication that the work wasn't done. Arriving before closing to pickup the car, I was told that they couldn't complete the CV replacement. The car was still on the hoist in the service area. They told me that the studs on the wheel in question where cross-threaded (a.k.a. stripped) and they couldn't remove the wheel unless I authorized an additional $300 to repair the stripped studs. WHAT A SCAM!! How can replacing a couple of stripped lugs possibly cost $300 dollars? I angrily declined the repairs to the CV joint. It's obvious at this point that I shouldn't have brought my car here for service. They themselves probably stripped the lugs with an impact wrench since the last time the wheels were rotated they were hand torqued and not likely stripped. The next day (now day 3) I picked up the vehicle and took it to Tires Plus for the CV replacement. The CV repair cost $100 less and that $300 dollar charge to repair stripped lugs was done for no charge. I will NOT use Jackson Acura again for either service or purchase of my next Acura. If you must use Acura Service I recommend Acura Carland on Satellite Blvd in Duluth, GA. They overcharge, like most dealerships do, but are competent, established, honest, and professional. I tried Jackson Acura service because it was too close to home to resist, a mistake I won't make again. More