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4,795 Reviews of Jackson Acura - Service Center
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January 17, 2024
Customer service is no where close to what it used to be. Sat in my car waiting for someone to come out and greet me when I pulled in. Gave up after several mins and had to stop the chatting between 2 servi Sat in my car waiting for someone to come out and greet me when I pulled in. Gave up after several mins and had to stop the chatting between 2 service managers and inform them that I had an appt. This is my 3rd Acura. Been using this dealer for service for 15 years. Service manager barely made eye contact and just tapped info into computer. When checking out I questioned the price asking if I was being given the rate of the oil change service special in the app and service manager told me he had no idea what the app showed. For goodness sake! Look it up! I mentioned my key fob didn’t work in driver door but back door same side worked fine. Cameron kept telling me it’s bc my purse was on other shoulder. Kept insisting even as I explained multiple times same side back door worked fine. Then just said no one was there to check and never asked me if he could schedule a follow up to check this out. Overall terrible customer experience dealing with the manager. More
by mc0482
Verified CustomerEmployees Worked With
January 17, 2024
I have had a great experience each time that I have dealt with Nick and Jackson Acura. with Nick and Jackson Acura. More
by geoconnolly
Employees Worked With
January 17, 2024
I had a scheduled appt for an oil change. It took 3 1/2 hours. It took 3 1/2 hours. More
by danshep
Employees Worked With
January 17, 2024
Great service center and customer experience work is done in a timely manner would recommend. in a timely manner would recommend. More
by BILFAS1
Employees Worked With
January 17, 2024
Yvonne is exceptional and overall work done on repairs are exceptional as well. Love Jackson Acura. are exceptional as well. Love Jackson Acura. More
by norciacynthia
Employees Worked With
January 17, 2024
Great service and Great communication. Clean facility and easy to make an appointment with jackson Clean facility and easy to make an appointment with jackson More
by Diana
January 17, 2024
Nick is competent, reliable and trustworthy when explaining any problem my car that needs attention. explaining any problem my car that needs attention. More
by gglang
Employees Worked With
January 17, 2024
Nick was very helpful, knowledgeable and communicative. He made sure I was kept updated on the status of my vehicle while it was in the shop, also any recommended services that may be needed or upcoming. 1 He made sure I was kept updated on the status of my vehicle while it was in the shop, also any recommended services that may be needed or upcoming. 10/10 recommend others to ask for Nick when visiting Jackson Acura! More
by Ken Cho
Employees Worked With
Other Employees :
Gentleman with last name "Dave" in parts department was also very helpful.
January 17, 2024
Nick has always been a trusted member of my car care team. Nick is honest, practical and courteous. He’s the main reason I bring my RDX to Jackson for service. The environment is pleasant, the amenit team. Nick is honest, practical and courteous. He’s the main reason I bring my RDX to Jackson for service. The environment is pleasant, the amenities are perfect. It’s a pleasure coming to Jackson for my car care needs. More
by TRAV21HSD
Employees Worked With
January 17, 2024
Everyone was helpful, professional and courteous. Service was completed within the time promised. Very pleasant experience. I waited for my car to be serviced. Service was completed within the time promised. Very pleasant experience. I waited for my car to be serviced. More
by kathrynmccannon
Employees Worked With
Sabri
