Jackson Acura

Vehicle cutting off while driving - SUPER SCARY I brought my car in because the car would occasionally cut-off while driving for no reason. The VSA light would come on and all of the electronic cont I brought my car in because the car would occasionally cut-off while driving for no reason. The VSA light would come on and all of the electronic controls would cut off. Imagine how scary that is driving on I-75 or GA-400 with no warning. This occurred over a two-week period on and off. I only considered brining it to Jackson. I’ve had so many great experiences, especially with Brittany as my service advisor. Her attention to details and putting the customer first is critical to me. The only problem was it was two days before Christmas Eve. After running many tests, they still needed more time to determine the issue. Initially, they told me it required them to hold my car longer, which meant I would get my car after Christmas. Within a couple hours of dropping off my car, they not only surprised me and confirmed they fixed the problem but did it days before I thought and before Christmas. Brittiany and the service team worked really hard to solve the problem. Thank you very much! More

Excellent Overall Experience Everyone, especially Reggie we’re great. They were courteous, professional and knowledgeable. We had clear and concise conversation without any of t Everyone, especially Reggie we’re great. They were courteous, professional and knowledgeable. We had clear and concise conversation without any of the usual haggling and multiple irritating negotiation techniques used by other dealers. This was quite refreshing. More

Great Service Everyone I encountered offered great service. Reggie and Laila were great and I loved the product specialist. He really took his time and completed a Everyone I encountered offered great service. Reggie and Laila were great and I loved the product specialist. He really took his time and completed a thorough demo of the car. More

Did everything they said they would and more! The best dealership in Atlanta! I am extremely happy with the service, and my choice to go with them after being hassled by others! Excellent! The best dealership in Atlanta! I am extremely happy with the service, and my choice to go with them after being hassled by others! Excellent! More

Tire change and wheel balancing Yvonne has been a wonderful service advisor. He did meet the SLA of <= 2 hours for both service. But, could have offered discount on tire prices or la Yvonne has been a wonderful service advisor. He did meet the SLA of <= 2 hours for both service. But, could have offered discount on tire prices or labor charges. More

Updated - Buying experience was good. Follow through poor. We were car shopping and happened to sit down next to a guy at lunch who said to go see Reggie at Jackson Acura. We stopped in and ended up walking ou We were car shopping and happened to sit down next to a guy at lunch who said to go see Reggie at Jackson Acura. We stopped in and ended up walking out with a beautiful 2019 Acura MDX. Great experience, good deal and we love the car. Reggie and Jackson has a high focus on delivering a great customer experience and we’re straight forward and above board when negotiating. Based on this experience alone, we very well may be Acura converts for life. Update - Unfortunately, things have unraveled a bit. Service we were told was so good to add the options that were part of our negotiated price has been really poor. We’ve spent days with multiple trips to the dealership to have options added and fix a taillight. First trip it took 2 days to discover no work was done. Took it back to discover taillight was not ordered and to have the wrong bumper protected (2 hours wasted) and still no return phone call from our sales rep to resolve. More

Awesome! In simple words -Best customer service provided by Yvonne Russell. The service team recommends only what is needed and and the staff is extremely cour In simple words -Best customer service provided by Yvonne Russell. The service team recommends only what is needed and and the staff is extremely courteous and professional. Great Team Work! More

Great customer service from Brittiany . Acura was able to get me in and out in a short amount of time. I waited comfortably in the lounge. Also like that you washed my car while in s . Acura was able to get me in and out in a short amount of time. I waited comfortably in the lounge. Also like that you washed my car while in service. Keep providing that car wash perk! More

Excellent and friendly service. Yvonne provided excellent and friendly service while we waited for our vehicle to be serviced. Service was quick and high quality. Purchased the veh Yvonne provided excellent and friendly service while we waited for our vehicle to be serviced. Service was quick and high quality. Purchased the vehicle at this dealership. More

Awesome I love this dealership!!!! The staff is very professional and personable. The wait isn’t long not to mention they let you know what’s going on every s I love this dealership!!!! The staff is very professional and personable. The wait isn’t long not to mention they let you know what’s going on every step of the way. More