Jackson Acura

Jackson is a new dealership in Roswell. It is impressive with large panes of glass, marble floors, coffee bar, etc. But, don't judge a book by its cover. This is a classic example of putting all thier effor with large panes of glass, marble floors, coffee bar, etc. But, don't judge a book by its cover. This is a classic example of putting all thier effort into appearance, and very little in to employee experience. I brought my car in because the engine was running rough. After many delays and days (and no straight answers), I finally walked back to the service area to find that my cars cylinder head had been removed, because the mechacnic (and I use that term loosely) had damaged the valves while trying to diagnose the problem. Needless to say, I will never trust them with my car again. You have been warned. More

This is a new, clean, and beautiful dealership. When you drive into the service bay it's like pulling up to a Marriott. There's a coffee bar and waiting area with a beautiful wall mounted big screen plasma drive into the service bay it's like pulling up to a Marriott. There's a coffee bar and waiting area with a beautiful wall mounted big screen plasma TV. You are greeted professionally and politely. Who pays for all this -- YOU DO!!! I called ahead and received a quote for the dreaded timing belt replacement service. When I arrived I spoke to a different Service Rep. who quoted a price $200 higher. After insisting on finding the original Rep. who quoted the better price, the new Rep. relented and matched the quoted price. Let the games begin ... They were very disorganized. They couldn't find the keys for a loaner and couldn't figure out where their paperwork was being printed. It took over and hour to leave my car and get out of there. The next day they called to tell me that a CV boot was torn and that they could fix it for $370. The price seemed a little high so I asked for a better deal and they offered a 10% discount. I authorized the repair and was told the car would be ready by the end of the day. I was left a message that we needed to discuss the bill but was given no indication that the work wasn't done. Arriving before closing to pickup the car, I was told that they couldn't complete the CV replacement. The car was still on the hoist in the service area. They told me that the studs on the wheel in question where cross-threaded (a.k.a. stripped) and they couldn't remove the wheel unless I authorized an additional $300 to repair the stripped studs. WHAT A SCAM!! How can replacing a couple of stripped lugs possibly cost $300 dollars? I angrily declined the repairs to the CV joint. It's obvious at this point that I shouldn't have brought my car here for service. They themselves probably stripped the lugs with an impact wrench since the last time the wheels were rotated they were hand torqued and not likely stripped. The next day (now day 3) I picked up the vehicle and took it to Tires Plus for the CV replacement. The CV repair cost $100 less and that $300 dollar charge to repair stripped lugs was done for no charge. I will NOT use Jackson Acura again for either service or purchase of my next Acura. If you must use Acura Service I recommend Acura Carland on Satellite Blvd in Duluth, GA. They overcharge, like most dealerships do, but are competent, established, honest, and professional. I tried Jackson Acura service because it was too close to home to resist, a mistake I won't make again. More

I was looking at a 2005 acura tl with 50k on the odometer and found out through another service center that the car had a new transmission put in as of feb of '07 in addition to the check engine light issues and found out through another service center that the car had a new transmission put in as of feb of '07 in addition to the check engine light issues. The engine light had come on twice within this period of two years thus indicating an emissions problem. The sales person and sales manager left this information out of the deal in the beginning of the negotiations and told me that the purchaser did not even look at the service records before purchasing the car for the dealership. It was not until I put forth records of the issues that the dealership admitted that this problem existed with the car. This either says that the sales person/manager lied to me or did not perform due diligence in researching the car when he purchased the vehicle. The dealership looks terrific and is in immaculate condition but I am not sure that you will get an accurate description of a car's history when you wish to purchase a car. The vin ends in AO67145 and the car has problems that the dealer did not disclose. If you buy a car here, I would recommend that a full history check is performed on the vehicle, carfax did not pick up the issues, to minimize any risk of purchasing a car that may seem like a beauty by in reality may be a beast. Good luck in your search for a quality used vehicle. More

I was looking at a 2005 acura tl with 50k on the odometer and found out through another service center that the car had a new transmission put in as of feb of '07 in addition to the check engine light issues and found out through another service center that the car had a new transmission put in as of feb of '07 in addition to the check engine light issues. The engine light had come on twice within this period of two years thus indicating an emissions problem. The sales person and sales manager left this information out of the deal in the beginning of the negotiations and told me that the purchaser did not even look at the service records before purchasing the car for the dealership. It was not until I put forth records of the issues that the dealership admitted that this problem existed with the car. This either says that the sales person/manager lied to me or did not perform due diligence in researching the car when he purchased the vehicle. The dealership looks terrific and is in immaculate condition but I am not sure that you will get an accurate description of a car's history when you wish to purchase a car. The vin ends in AO67145 and the car has problems that the dealer did not disclose. If you buy a car here, I would recommend that a full history check is performed on the vehicle, carfax did not pick up the issues, to minimize any risk of purchasing a car that may seem like a beauty by in reality may be a beast. Good luck in your search for a quality used vehicle. More