Jackson Acura

Satisfied Third lease with Jackson Acura and my best salesperson Chege worked his magic again. My family and I are very thankful for him and the Jackson Acura t Third lease with Jackson Acura and my best salesperson Chege worked his magic again. My family and I are very thankful for him and the Jackson Acura team. More

Mazda 3 We had a great experience at Jackson Acura with Chege Mania. He has taken care of my family before, and made the whole experience smooth and seamless. We had a great experience at Jackson Acura with Chege Mania. He has taken care of my family before, and made the whole experience smooth and seamless. Took me on a test drive for a Mazda 3 that I instantly fell in love with. Great conversation, fast process, and went out of his way to accommodate me and my family and their schedules. I drove up from Orlando, and I will be back!! Thank you so much, this car is perfect. More

Smooth Salesperson -- But don't expect service afterwards I bought an RDX from Paul a little over 3 years ago. The purchase experience was fine--nothing to rave about--Paul was a seasoned salesperson--and I I bought an RDX from Paul a little over 3 years ago. The purchase experience was fine--nothing to rave about--Paul was a seasoned salesperson--and I got my car. Fast forward to my experience since, and I can only recommend you purchase at another Atlanta dealership. Paul suggested I get my front windows tinted by Acura--of course, with the standard Acura dealership markup. I paid the premium price so that I could have the Acura dealership behind the work and the tint would match the manufacturer's tint existing on the car. Wrong on both counts. Acura outsourced the job to a local tint shop--so the tint didn't match. And today, I had my tint tested, and it is illegally tinted. 28% tint as tested by an independent party -- which exceeds the tint permitted by the State of Georgia. When I called about the matter, I was told that if I was in Georgia, the tint shop could be asked, as a favor to remove the tint, but that was the only responsibility Acura was taking for the illegal tint. Acura blamed the polarization of the windows for the illegal tint. Nice to see that they take care of customers--and stand by their products--all of them. Why am I not really surprised? Well, it was a few months ago I was in the Service department -- my RDX had several incidents of being undriveable due to an error that popped up on the dash, caused the car to shake, and forced me to stop driving to prevent additional damage (due to the malfunction in the engine). Though I had the car thoroughly examined at the dealership of purchase (Jackson), nothing was found. Fast forward--I drive 640 miles to Maryland that very same day and receive a recall notice for my RDX in the mail that night. The notice advises me to immediately stop driving the car due to potentially dangerous airbags. The notice had been forwarded from a previous address so had taken some time to get to me. All I could think about was how disgusted I was that my car was in the possession of the original dealership and not one person thought to mention that my car had been recalled. Truly the antithesis of customer service. I have other anecdotes to share, but, have already wasted more time than planned advising the review-searching public about my experience. Don't be fooled by their gorgeous showroom and savvy sales techniques -- the moment you drive off the lot, you are no longer a responsibility. More

Low pressure and stress free! From the moment I walked into Jackson Acura, I felt at home. Arthur and his managers made everything so smooth and easy. I am used to spending hours a From the moment I walked into Jackson Acura, I felt at home. Arthur and his managers made everything so smooth and easy. I am used to spending hours at a dealership but here I was in and out with my vehicle within an hour and a half, I never felt any pressure at any moment. Thank you so much Jackson Acura! I will recommend you to all my family and friends and everyone! More