Jackson Acura

quick, polite and high quality i appreciate how my visit flowed smoothly from beginning to end The waiting areas are comfortable and well planned. Service reps communicated clearly i appreciate how my visit flowed smoothly from beginning to end The waiting areas are comfortable and well planned. Service reps communicated clearly and frequently. More

Service Recall I received a very timely notice about the recall on my call and was able to schedule it very quickly. I was told it would take an hour and forty five I received a very timely notice about the recall on my call and was able to schedule it very quickly. I was told it would take an hour and forty five minutes, but it only took an hour. When I got into my car when it was ready I had a notice that the battery was low on my keyless remote. My service technician personally walked me to the parts department and let them know I needed a new battery. Ten minutes later I was on my way. Overall this was a very efficient service call. Oh, and my car was washed and vacuumed. This is a great dealership. More

Recall and service I came in during a busy time but was greeted promptly and my needs met immediately. I was told how long it would take but assumed it would be longer. I came in during a busy time but was greeted promptly and my needs met immediately. I was told how long it would take but assumed it would be longer. I went to eat and, as soon as I finished, Yvonne called and said my vehicle wa me ready, exactly when she told me it would be. More

Tire Replacement I purchased tires from Jackson Acura two months ago and unfortunately I blew a tire after hitting debris on the highway. I took my car back to Jackson I purchased tires from Jackson Acura two months ago and unfortunately I blew a tire after hitting debris on the highway. I took my car back to Jackson to have the tire replaced because I had grown to appreciate the service Brittany provided. Unbeknownst to me, I had a two year warranty on the tires and I merely paid for mount and balance and the tire was covered by warranty. Once again, Brittany kept informed and provided exceptional care. More

Regular servicing Prompt service handled professionally. Discussion about work required after inspection Service completed within indicated time frame Collected ca Prompt service handled professionally. Discussion about work required after inspection Service completed within indicated time frame Collected car 4 hours after checking in. Service consultant Nick Covina was friendly and helpful More

Routine maintenance and diagnostic check Brittany is very professional and explains all the details and pricing needed to take care of our vehicle. The service was prompt and got me back to m Brittany is very professional and explains all the details and pricing needed to take care of our vehicle. The service was prompt and got me back to my day quickly. I'll be returning for future service needs. More

Simple Car Buying Experience Paul Silverman was very knowledgeable and experienced. He never pressured me to buy the car, which is a rare quality to find in the sales associates. Paul Silverman was very knowledgeable and experienced. He never pressured me to buy the car, which is a rare quality to find in the sales associates. On the first visit, he introduced me to their Online Jackson Acura Express Car buying tool. Transparency in the car price / payment amount through the Online Car Shopping tool made me do all the research and walk in asking for the right car at the right payment option. Paul + Jackson Acura Express = Awesome Car Buying Experience!! Thanks Jackson Acura! More

Recall service Everyone I came in contact with was very friendly and accommodating. The service center had nice amenities and was very comfortable. It was explained Everyone I came in contact with was very friendly and accommodating. The service center had nice amenities and was very comfortable. It was explained to me the service to be performed and it was completed on a timely basis. More

100,000 Service of Several Fluids I had a great experience at Jackson Acura, and was pleased with being able to stop in as I was visiting family in the area, gave me a real peace of mi I had a great experience at Jackson Acura, and was pleased with being able to stop in as I was visiting family in the area, gave me a real peace of mind to get up to date with my vehicle before traveling again. I always enjoy learning better ways to care for my MDX, so I really appreciated the explanations and suggestions I recieved from my service associate. That information means a lot to me! I also enjoyed a nice cup of coffee, and even a piece of lasagna that was offered by my service associate, that was an extra treat that I realize is not always going to be there, but thanks for the generosity! Look forward to another visit one day to the Jackson group! Respectfully, Russ Reed (Danville, Iowa) PS. And that was an extra nice job of washing my car, the ugly road bugs were gone :-), thanks. More

Responsive service Brittany is an awesome service advisor. Very professional, thoughtful and responsive. I know I can count on her to go the extra mile to provide top no Brittany is an awesome service advisor. Very professional, thoughtful and responsive. I know I can count on her to go the extra mile to provide top notch service. More