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Jackson Acura

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.8
6,858 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 6,858 reviews

September 03, 2024

I also have a great customer service experience when I visit Jackson Acura, Nick actively listen and is attentive to my needs. The service that I receive is always top notch and I'm grateful to Nick and t More

by tcrisp2107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Jackson Acura responded

Thank you so much for your kind words! We’re delighted to hear that you’ve consistently had a great customer service experience at Jackson Acura. It’s wonderful to know that Nick and the team have been attentive and responsive to your needs, and that you’re pleased with the service provided. We’re grateful for your continued trust and support. If you ever need further assistance or have any questions, please don’t hesitate to reach out. We look forward to taking care of your vehicle for years to come! Warm Regards, Jackson Acura Team

September 03, 2024

This is my third lease from Jackson Acura. Dmitry and Sergei have helped me each time. The experience has been great all three times. More

by vehrs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dmitry Gumanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 24, 2024 -

Jackson Acura responded

Thank you for your continued trust and loyalty to Jackson Acura! We're thrilled to hear that Dmitry and Sergei have consistently provided you with great experiences throughout your leases. It’s always a pleasure to assist returning customers, and we're proud to have earned your business for the third time. If you ever need anything or have any questions, don’t hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

September 02, 2024

The staff were courteous and professional. Easy and fast buying experience. Would recommend in the future. More

by Alexander Macdonald
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anzor Binali
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Sep 03, 2024 -

Jackson Acura responded

Thank you for sharing your experience with us! We’re glad to hear that our staff provided courteous and professional service, and that your buying experience was easy and fast. We truly appreciate your recommendation and look forward to assisting you or anyone you refer in the future. If you have any further questions or need assistance, please don’t hesitate to reach out. Enjoy your new vehicle! Warm Regards, Jackson Acura Team

September 02, 2024

This was a recall that I had to book several months ahead to get addressed. I wasn't provided a loaner even though Acura had my car for close to 8 hours. Although work on the car was good, they lose points More

by BILLTSCHWARTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 24, 2024 -

Jackson Acura responded

Thank you for sharing your experience. We're glad to hear that the work on your car was completed to your satisfaction. However, we apologize for the inconvenience of not having a loaner vehicle available during your visit. Unfortunately, loaner vehicles aren’t always available due to high demand, but we are continually working to improve this aspect of our service to minimize disruption to our customers. Your feedback is truly appreciated, and we thank you for your understanding. If you have any other concerns or need assistance in the future, please don’t hesitate to reach out. Warm Regards, Jackson Acura Team

September 01, 2024

I knew I had some work that needed to be done. As always Jackson Acura delivered with exceptional service. More

by jross30005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Jackson Acura responded

Thank you for your continued trust in Jackson Acura! We’re delighted to hear that we met your expectations with exceptional service once again. Our team is dedicated to providing top-notch care and ensuring that all your vehicle needs are addressed with the highest level of professionalism. If there’s anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again! Warm Regards, Jackson Acura Team

September 01, 2024

Nick was helpful and patient since I usually have a number of questions. This time it was a more complex job and Nick followed through from beginning to end. Thanks for a job well done. More

by a.campbell10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Jackson Acura responded

Thank you for sharing your experience! We're delighted to hear that Nick was able to assist you with patience and thoroughness. At Jackson Acura, we pride ourselves on providing excellent service and ensuring that all our customers' needs are met with care. We deeply appreciate your loyalty and are glad Nick could help with your complex job. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to welcoming you back! Warm Regards, Jackson Acura Team

August 30, 2024

Great dealership with excellent customer service! Easy to schedule and get service with accommodations and walkable to areas to walk. More

by jhardy2184
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dmitry Gumanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Jackson Acura responded

Thank you for your wonderful review! We’re delighted to hear that you found our dealership to offer excellent customer service and that scheduling and accommodations were to your liking. It’s great to know that our facilities and convenient location contributed to a positive experience for you. At Jackson Acura, we strive to provide a seamless and enjoyable experience for all our customers, and your feedback reaffirms our commitment to excellence. If there’s anything more we can assist you with, please don’t hesitate to reach out. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

August 29, 2024

I am writing to express my sincere appreciation for the outstanding service I received from Paul Silverman during my recent lease of an Acura at your dealership. From the moment I first contacted Paul, More

by Layne
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 03, 2024 -

Jackson Acura responded

Dear L Greenbeg, Thank you so much for your kind words and detailed feedback. We’re thrilled to hear that Paul Silverman provided you with outstanding service during your recent lease with us. It’s wonderful to know that his professionalism, knowledge, and dedication made your buying process smooth and enjoyable. At Jackson Acura, we pride ourselves on delivering exceptional customer service and creating a welcoming environment for all our customers. It’s clear that Paul exemplifies these values, and we’re grateful for your recognition of his efforts. Your recommendation means a lot to us, and we truly appreciate your support. If there’s anything more we can assist with or if you have any questions in the future, please don’t hesitate to reach out. Thank you once again for sharing your positive experience! Warm Regards, Jackson Acura Team

August 29, 2024

Yvonne has been my service writer for years and I always have the best experience when I come in! More

by leslie_nchls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Jackson Acura responded

Thank you for sharing your experience! We’re thrilled to hear that Yvonne has consistently provided you with excellent service over the years. At Jackson Acura, we strive to build long-lasting relationships with our customers, and it’s wonderful to know that Yvonne has been a key part of your positive experiences with us. If there’s anything more we can do for you or if you have any questions, please don’t hesitate to reach out. We look forward to continuing to serve you! Warm Regards, Jackson Acura Team

August 29, 2024

Always consistent. . Everything done on a timely basis. Very comfortable waiting area. Straight answers from service advisor. More

by MCMARKETS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Jackson Acura responded

Thank you for your review! We’re thrilled to hear that you consistently experience timely service and find our waiting area comfortable. It’s also wonderful to know that our service advisor provides you with clear and straightforward answers. At Jackson Acura, we are dedicated to maintaining a high standard of service and ensuring that every customer feels valued and well-informed. We strive to create a welcoming environment where transparency and reliability are at the forefront of our business practices. If you have any questions or need further assistance, please don’t hesitate to reach out. We look forward to continuing to serve you! Warm Regards, Jackson Acura Team

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