Jackie Cooper Nissan - Service Center

James in service is just the best all around! Very patient and went beyond helping me understand the instrumentation on the dash. The 2020 models are much more complicated. patient and went beyond helping me understand the instrumentation on the dash. The 2020 models are much more complicated. More

You are treated like royalty here The people who helped me, made me feel like a million bucks! I will always buy my vehicles from Jackie Cooper because of this reason! The people who helped me, made me feel like a million bucks! I will always buy my vehicles from Jackie Cooper because of this reason! More

Standard Service / Recall This was not an overall bad experience. I did feel like the service provided took a little long. I am also disappointed that there are no loaners avai This was not an overall bad experience. I did feel like the service provided took a little long. I am also disappointed that there are no loaners available at Jackie Cooper Nissan, as they are available at Jackie Cooper Infiniti. I was also a little disappointed when I sent a text to my service advisor, as no answer was received. I sent text at 2:10 pm, no answer...time out on my receipt was 2:39 pm. More

Service was subpar!! I have a warranty covered issue, couldn't order part that day because "system" was down. Indicated they would be in contact with me the following day I have a warranty covered issue, couldn't order part that day because "system" was down. Indicated they would be in contact with me the following day to set up repair. Week later still no contact from service department. Didn't rotate my tires as they always have in the past. I drive an 1 1/2 hours to this dealership. More

Great! Joey was very helpful and orofessional. He was on time, return my phone call when I have a question and had a positive attitude. I’ve been happy with my niece on right now and will return each time. time, return my phone call when I have a question and had a positive attitude. I’ve been happy with my niece on right now and will return each time. More

James Feary is super. He worked with us on intermittent key problem where car would not start. After two trips to dealer maintenance, I think we are good. key problem where car would not start. After two trips to dealer maintenance, I think we are good. More

the 2 hour oil change It took 3 hours to get the oil changed in my Murano. That was 2 hours too long. Service manager had no explanation for the marathon oil change. I am It took 3 hours to get the oil changed in my Murano. That was 2 hours too long. Service manager had no explanation for the marathon oil change. I am NOT a happy customer. More

Power was out on tv and it was boring. Technicians were friendly, helpful and answered all my questions. Bathrooms were clean. Girl at front desk was nice and friendly friendly, helpful and answered all my questions. Bathrooms were clean. Girl at front desk was nice and friendly More

Excellent service James really easy to work with and it’s very thorough my visit went very well. Didn’t take that long in a way that area we’re stocked with water and snacks very nice is it a good job very thorough my visit went very well. Didn’t take that long in a way that area we’re stocked with water and snacks very nice is it a good job More

Got us in with no appointment, just over an hour wait for a transmission service (but don’t expect that kind of speed without an appointment on a Saturday morning, these guys are busy!). Friendly people, ver a transmission service (but don’t expect that kind of speed without an appointment on a Saturday morning, these guys are busy!). Friendly people, very professional too - More