Jackie Cooper Nissan - Service Center

Too much time The service work that was done was fine but the time it took was unacceptable. What made the experience so bad was the service work was actually comp The service work that was done was fine but the time it took was unacceptable. What made the experience so bad was the service work was actually competed in a satisfactory time but no one would check me out and take my money. More

Purchased two cars from Jackie Cooper. Both great buys. Older Hyundai Sonata & new Nissan Murano. Great Sales & Customer Seevice. Used Hyundai was in great condition & excellent car for our daughter. Older Hyundai Sonata & new Nissan Murano. Great Sales & Customer Seevice. Used Hyundai was in great condition & excellent car for our daughter. More

The service dept. was very courteous and attentive. They performed the service quickly and kept me informed on all of their findings and recommendations. The waiting area is very nice as well. performed the service quickly and kept me informed on all of their findings and recommendations. The waiting area is very nice as well. More

Service I had to have service. They charged me. I picked up my vehicle on Sunday. The repairs were not made. They didn't do what they said they would. I wi I had to have service. They charged me. I picked up my vehicle on Sunday. The repairs were not made. They didn't do what they said they would. I will not be going back. I'd rather buy a new car from a used car dealer in a one-horse town, than spend another minute of my life trying to get people here to do what they said they were going to do. More

Was a fast check in & my advisor kept me updated of what was being done & when I could expect my vehicle to be complete. He went over the areas of future concern of what to plan to address in the next visit was being done & when I could expect my vehicle to be complete. He went over the areas of future concern of what to plan to address in the next visit. My advisor made me feel important & he cared about my vehicle like his own. More

Good friendly service During the service they accidentally broke latch on console. Peyton said they would have part in the next day. He was very apologetic. Very good During the service they accidentally broke latch on console. Peyton said they would have part in the next day. He was very apologetic. Very good More

My service representative, Payton Bedingfield, was so polite and helpful. Kept me well informed of assessments and elective charges. Streamlined service/payment all with one person. Convenient. Definitel polite and helpful. Kept me well informed of assessments and elective charges. Streamlined service/payment all with one person. Convenient. Definitely appreciate the excellent customer service! More

More than understanding It was our error on the charge port on our Nissan Leaf not opening correctly. They were extremely gracious even found my wife a ride home on ride-sha It was our error on the charge port on our Nissan Leaf not opening correctly. They were extremely gracious even found my wife a ride home on ride-share service. More

Typical Dealership service expertise I set up the appointment online and put in all of my information including what was coming in for. My truck was needing its 25k-28k mile service. Acco I set up the appointment online and put in all of my information including what was coming in for. My truck was needing its 25k-28k mile service. According to the car manual that lives in the glove box, there are simple items that need to be addressed. When I pull up, my appointment was not acknowledged and I was instantly talked to about the "packages" that are offered for service on my car "based on the miles". Some of the items on the car's manual where not addressed in the "packages". Eventually, I just had to get help from my brother-in-law and husband so that my car was taken care of correctly and I wasn't taken advantage of as a woman with little knowledge about my car. Evidence of this was very apparent when I was quoted for >$250 charge when I brought in my car and the end amount of $98 I actually paid when my BIL and husband came in to tell them what the car needed based on the car's manual. This happens everywhere so I am not surprised but I wish it was not part of the industry. A necessary evil I suppose. I will continue to use JCN for my service needs simply because otherwise my car would devalue if I maintenance it myself/family do the required steps and have no "service records" when trying to sell it down the line. The staff was friendly enough and I enjoyed waiting in the area with my usual water bottle, sun chips, and golf on the tv. More

Always great! It was a busy morning in the service Dept & I figured a 2hr wait when I saw the line...they did my service & I was out the door within the hour. I ha It was a busy morning in the service Dept & I figured a 2hr wait when I saw the line...they did my service & I was out the door within the hour. I have a 2013 Pathfinder & have all my services done at Jackie Cooper. The coupons are a plus & appreciated, by the way. They are the best at "service after the sale". More