Jackie Cooper Nissan - Service Center

Took longer than expected We brought car in for checkup of heated driver seat problem. Plus it was due for oil change. When I brought it in the service tech assistant seemed t We brought car in for checkup of heated driver seat problem. Plus it was due for oil change. When I brought it in the service tech assistant seemed to think it was only in for oil change though my wife had made the appointment for the seat problem. Tech didn’t think they would be able for to check for that problem on the 23rd and would need to bring it back another time and could only do oil change/tire rotation. Was told they would try and look at it. Appointment was to take 60-75 minutes. At the 75 minute make I asked how much longer it would be and was told twenty minutes and that they were looking at seat problem. Another hour later I asked again and they were wrapping it up but could not fix seat at this time and would need to come back. Service manager was apologetic that appointment took long. I understand it’s hard to predict repair time. However seat repair was what the appointment was made for and I had an email that indicated as such as well as the oil change. More clear communication regarding repair times would help. Thankful Manager offered me a free loaner car next time I come in to fix the seat heater which requires a disassemble of drivers seat to do so. More

Perfect, as always Jackie Cooper Nissan service department is the best service department I have ever used. Service was done quickly and completely. The car came back cl Jackie Cooper Nissan service department is the best service department I have ever used. Service was done quickly and completely. The car came back clean and nice. I highly recommend Jackie Cooper Nissan service department. More

Excellent as usual Recommend Jackie Cooper Nissan for buying a car and keep up with the service and maintenane there too. They do a great job and are professional. Recommend Jackie Cooper Nissan for buying a car and keep up with the service and maintenane there too. They do a great job and are professional. More

Fob keys At the mercy of the dealer as I no longer had a fib to enter my truck. The cost seemed higher than should have been and there were add on to the ant At the mercy of the dealer as I no longer had a fib to enter my truck. The cost seemed higher than should have been and there were add on to the anticipated price. I did get an unanticipated wash of my truck. More

Everything was good but a little diappointed. Disappointed that my car was not washed. It also took longer this time than it did last time. If the car wash is not part of the service any, it would Disappointed that my car was not washed. It also took longer this time than it did last time. If the car wash is not part of the service any, it would have been nice to know. More

Oil Change and Tire Rotation and Balancing Thank you for a job well done! Your dealership is excellent and your customer service is outstanding! We deeply appreciate all of you! We would not wa Thank you for a job well done! Your dealership is excellent and your customer service is outstanding! We deeply appreciate all of you! We would not want to bring our car anywhere else! Each and every time we bring our vehicle to your dealership, we are treated the exact same way. The Christian atmosphere is felt the minute you walk in to your dealership. We have been married 43 years. Your dealership is the very best dealership we have encounted and we are truly thankful for each and every one of you. God bless you and have a very Merry Christmas and a Blessed Holiday season. Thank you for taking such good care of our vehicle. My husband said he could tell a tremendous difference in the way the car drove after having the tires rotated and balanced. More

Great Service Center The guys and gals in the service center at Jackie Cooper are among the best in the industry. They are thorough and compassionate and dedicated to gett The guys and gals in the service center at Jackie Cooper are among the best in the industry. They are thorough and compassionate and dedicated to getting the job done right. More

Great service I have always had a great experience with everyone in sales and service. I have purchased two Nissans and have not had any problems with Jackie Coope I have always had a great experience with everyone in sales and service. I have purchased two Nissans and have not had any problems with Jackie Cooper's sales or service. Very friendly and professional. Great customer service! More

Good service The phone contact with Cassady was efficient and professional. My service advisoe Andrew was sharp and on it. Te entire transaction was how I lie to b The phone contact with Cassady was efficient and professional. My service advisoe Andrew was sharp and on it. Te entire transaction was how I lie to be treated. Price was fair. More

I was very pleased with the service I received. There was a slight delay in completing my service. Joey Ryan went over and above to resolve the issue, and did so to my complete satisfaction. There was a slight delay in completing my service. Joey Ryan went over and above to resolve the issue, and did so to my complete satisfaction. More