Jackie Cooper Nissan

Great and Speedy and Knowledgeable The advisor was knowledgeable and informed me of any problems that have or may happen in the future maintenance. Very friendly and the service was gre The advisor was knowledgeable and informed me of any problems that have or may happen in the future maintenance. Very friendly and the service was great. More

Car maintenance Difficulty in the beginning getting my car looked at. I was frustrated, but the service manager Cas made things right. He's going to deliver me a c Difficulty in the beginning getting my car looked at. I was frustrated, but the service manager Cas made things right. He's going to deliver me a car on Jan 6th and make sure my car is repaired correctly. I believe he is a man of his word. More

Good not great I tried to use the chat/text function to schedule an appointment. I received a text stating someone would contact me to schedule the appointment. No I tried to use the chat/text function to schedule an appointment. I received a text stating someone would contact me to schedule the appointment. No one contacted me so I just went to the dealership and they got me right in. Slight misquote on the time for an alignment and oil change and I had to reach out to find out why....would have been nice for the consultant to be proactive in that situation but not a huge deal. More

Knowledgable and accomodating This my 3rd Jackie Cooper Nissan purchase beginning in 2009 and I have always been very satisfied with the professiona and friendlyl sales and finance This my 3rd Jackie Cooper Nissan purchase beginning in 2009 and I have always been very satisfied with the professiona and friendlyl sales and finance group. More

Took longer than expected We brought car in for checkup of heated driver seat problem. Plus it was due for oil change. When I brought it in the service tech assistant seemed t We brought car in for checkup of heated driver seat problem. Plus it was due for oil change. When I brought it in the service tech assistant seemed to think it was only in for oil change though my wife had made the appointment for the seat problem. Tech didn’t think they would be able for to check for that problem on the 23rd and would need to bring it back another time and could only do oil change/tire rotation. Was told they would try and look at it. Appointment was to take 60-75 minutes. At the 75 minute make I asked how much longer it would be and was told twenty minutes and that they were looking at seat problem. Another hour later I asked again and they were wrapping it up but could not fix seat at this time and would need to come back. Service manager was apologetic that appointment took long. I understand it’s hard to predict repair time. However seat repair was what the appointment was made for and I had an email that indicated as such as well as the oil change. More clear communication regarding repair times would help. Thankful Manager offered me a free loaner car next time I come in to fix the seat heater which requires a disassemble of drivers seat to do so. More

Perfect, as always Jackie Cooper Nissan service department is the best service department I have ever used. Service was done quickly and completely. The car came back cl Jackie Cooper Nissan service department is the best service department I have ever used. Service was done quickly and completely. The car came back clean and nice. I highly recommend Jackie Cooper Nissan service department. More

Fob keys At the mercy of the dealer as I no longer had a fib to enter my truck. The cost seemed higher than should have been and there were add on to the ant At the mercy of the dealer as I no longer had a fib to enter my truck. The cost seemed higher than should have been and there were add on to the anticipated price. I did get an unanticipated wash of my truck. More

Excellent as usual Recommend Jackie Cooper Nissan for buying a car and keep up with the service and maintenane there too. They do a great job and are professional. Recommend Jackie Cooper Nissan for buying a car and keep up with the service and maintenane there too. They do a great job and are professional. More

Typical Factory Dealer The guys outside are like sharks. Let me look around for 5 minutes before you swarm me. I can in to buy a specific vehicle listed online. It was s The guys outside are like sharks. Let me look around for 5 minutes before you swarm me. I can in to buy a specific vehicle listed online. It was sold before I got there. They were very nice through the transaction Gave me a great deal on the car and extended warranty They’d get 4 stars if they’d chill out the sharks. More

Everything was good but a little diappointed. Disappointed that my car was not washed. It also took longer this time than it did last time. If the car wash is not part of the service any, it would Disappointed that my car was not washed. It also took longer this time than it did last time. If the car wash is not part of the service any, it would have been nice to know. More