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Jackie Cooper Nissan

Tulsa, OK

Overview
Employees
Reviews
Vehicles
4.8
3,103 Reviews
When you choose to bring your automotive business to us here at Jackie Cooper Nissan, you're making a choice that'll reward you for years to come. We take pride in building long-lasting relationships, as we firmly believe customer service is just as important as the cars we sell. Sure, the selection of Nissan models we have in stock is second to none, but what keeps our guests coming back again and again is the way they're treated when speaking with our team. Pay us a visit and experience the excellence for yourself!
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9898 S Memorial Dr

Tulsa, OK

74133

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Showing 3,103 reviews

October 22, 2024

Chris and Cody were great to work with. Very pleasant and friendly transaction. Worked with us to find a fair deal. More

by srury333
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Tannehill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 19, 2024

Solid professioal they got exactly what I needed in a timely manner and treated me like family. More

by ianthony0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mohamed Nihad Sansoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Medina
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October 13, 2024

Very pleased with the Salesmen involved. Chris Martin over the phone and Ezera filling in for Chris to make the deal. More

by swanson.mj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ezra Phipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 12, 2024

Everyone was really helpful and answered all of my questions. I ended up leasing a car for a good payment that works for us More

by LAURENRAINES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mohamed Nihad Sansoul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 09, 2024

My experience at Jackie Cooper was amazing until I paid for my vehicle then the communication stopped and they didn't fulfill their promises. Also, the day after I purchased the vehicle it was listed on t More

by TRAVELGIRL918
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Cody Tannehill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 09, 2024

Second time I have used this Dealership to purchase a vehicle. Highly recommend Jordan & Chris as Top Salesmen! Simply the Best!! More

by Laysangel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jordan Pochocki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 08, 2024

Salesperson was professional, courtesy, patient, explained the features of the car, stayed updating the process. More

by cwlau30
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 08, 2024

I HAVE A 2023 NISSAN SENTRA WITH 45K MILES. CALLED THE DEALERSHIP TO SEE IF THE CV JOINT IS COVERED. THE RESPONSE IS BRING IT IN AND WE WILL SUBMIT IT TO NISSAN AND SEE WHAT THEY SAY "WE DO NOT More

by BRICKYARDCLASSICS
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
I DID NOT GET THE LADY'S NAME
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Oct 08, 2024 -

Jackie Cooper Nissan responded

Update: Our recording of your conversation with our BDC agent did not have the statement 'we do not know what's in the factory warranty'. We gave you the same information that 'another dealership' gave you. We just did it without promising that your specific CV joint issue would be approved as we cannot promise something based on what another third party repair shop has told you. We were speaking to your specific need and not a CV joint in general, as it is only your specific issue that is important at this time. We are glad you found a source to satisfy your expectations and wish you well! BrickYardClassics, We understand your disappointment in how warranty process works. You informed us that you already had the issue diagnosed by an unknown to us third party. Nissan warranty will only allow a diagnosis to come from a Nissan certified dealership repair facility. We would have to diagnose the vehicle on site and then submit the results to Nissan for their review. You asked if we could assure you that the repair would be covered by warranty. We are not at liberty to make that decision in the Business Development Center, nor at the service advisor desk. Only Nissan warranty agents can make that decision based on the provided information from our Diagnostics. We assure you, we know the Nissan warranty program well, which is why we do not promise coverage before inspection or based on a third party inspection. We apologize that it wasn't something you wanted to hear but we are transparent in our processes and wanted to manage your expectations from the start. As you haven't been a service customer of ours before, we especially wanted to communicate the process. Third party repair facilities are not knowledgeable about Nissan warranty. If you change your mind and would like to proceed, please reach back out and we would be more than happy to set an appointment for the inspection. Thank you and have a blessed day!

Oct 08, 2024 -

BRICKYARDCLASSICS responded

THE QUESTION I KEPT ASKING IS A CV JOINT COVERED UNDER FACTORY WARRANTY? I HAVE WORKED FOR A DEALERSHIP FOR 20+ YEARS I UNDERSTAND WHY SOME ITEMS MAY OR MAY NOT BE COVERED. I NEVER ASKED TO BE ASSUREDED THAT MY CAR WAS COVERED BUT IS A CV JOINT COVERED UNDER A FACTORY WARRANTY.BUT THE QUESTIONS WAS IS A CV JOINT A COVERED ITEM. THE PERSON I WAS SPEAKING WITH SHOULD KNOW OR KNOW WHO TO ASK. WHEN I HUNG UP FROM YOU I CALLED ANOTHER DEALERSHIP AND ASKED THE SAME QUESTION-THE DIFFERENCE BEING THEY RESPONDED BY SAYING YES THE FACTORY WARRANTY WILL COVER A CV JOINT BASED ON THE MILAGE AND VIN I PROVIDED BUT EXPLANED UNDER SOME CIRCUMSTANCES IT MAY NOT AND EXPLAINED WHY IT MAY NOT BE COVERED-SO I TOOK THE CAR TO THEM-I LIVE BY YOUR DEALERSHIP SO IT WOULD OF BEEN CONVIENT BUT JUST NEEDED A STRAIGHT ANSWER. NOT THAT WE DO NOT KNOW WHATS IN THE FACTORY WARRANTY.ALL YOUR SALES PERSON HAD TO SAY WAS YES THE WARRANTY COVERS A CV JOINT BUT WE WOULD HAVE TO LOOK AT IT TO MAKE FOR SURE THE FACTORY WARRANTY WILL PAY FOR IT.

October 07, 2024

The salesman that tried selling the aftermarket warranty was not friendly at all almost rude More

by plwgeog1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Hough
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October 06, 2024

Ezra listened to my needs and handled my sassy attitude with kindness and patience. I’ll be back! More

by Montelkelley
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ezra Phipps
5.0
This rating includes all reviews, with more weight given to recent reviews.
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