Jackie Cooper Imports - Service Center

Schedule B Michael President provided excellent service despite a very full service day. The service area seemed very busy Saturday and it took a little longer t Michael President provided excellent service despite a very full service day. The service area seemed very busy Saturday and it took a little longer than typical so the wash and vacuum service was not what was typical. More

Always excellent. Always friendly. Timely return of Always outstanding over the years. We have purchased Mercedes and Porsche’s since 1981 ( at heir 11 th location and at their present at their pre Always outstanding over the years. We have purchased Mercedes and Porsche’s since 1981 ( at heir 11 th location and at their present at their present location on Memorial. More

Don’t Outsource Phone Service Services completed as expected, Connie is the BEST Service Advisor (ever) and facility / loaner were spot on. What was HORRIBLE, they were switching p Services completed as expected, Connie is the BEST Service Advisor (ever) and facility / loaner were spot on. What was HORRIBLE, they were switching phone equipment and provider and instead of letting their clients know in advance there would / could be communication delays...they outsourced it to a group that had zero idea what was going on, didn’t forward messages and were just down right rude. Very poor reflection of the brand, dealership and employees. Thank goodness Connie is amazing, she recovered a poor situation. More

Great Service Friendly, timely and kept me informed, Love the fact the car was cleaner than it was when I dropped it off. Please give the detail shop my thanks! Friendly, timely and kept me informed, Love the fact the car was cleaner than it was when I dropped it off. Please give the detail shop my thanks! Mike, thanks for understanding my work schedule and accommodating! More

Smooth, as I have come to expect. Met my the service lady, she explained the 60000 mile service and sent us on our way promptly in a new loaner. When we picked up our vehicle she expl Met my the service lady, she explained the 60000 mile service and sent us on our way promptly in a new loaner. When we picked up our vehicle she explained all of the service done, left in clean car. More

Recall service dropped off her arm term – picked up a loaner immediately in time for an appointment there is dropped off and picked up my car the next day at my conv dropped off her arm term – picked up a loaner immediately in time for an appointment there is dropped off and picked up my car the next day at my convenience Dash Mark her was fully cleaned and ready to go More

Awesome! My service agent and the associates were great! I had a truck sideswipe me on way the dealership. Drove from Texas. The serviceman checked my tires, charged my cell!!! Just AWESOME!!! They all put I had a truck sideswipe me on way the dealership. Drove from Texas. The serviceman checked my tires, charged my cell!!! Just AWESOME!!! They all put me at ease. Was able to keep Doctors appointment also afterwords! Just a awesome team. Mr. Freeman really was compassionate and made sure I was put at ease in a stressful situation!!! He is execeptional!! Listens well, awesome Employee!!! More

It went great Particularly since it was under warranty from a cost perspective. I bought the warranty package on this vehicle. Everything was fine and it’s a good Particularly since it was under warranty from a cost perspective. I bought the warranty package on this vehicle. Everything was fine and it’s a good car. More

Porsche Service This has been another great experience that confirms my long standing belief that Jackie Cooper is the only dealer I have complete trust in to take a This has been another great experience that confirms my long standing belief that Jackie Cooper is the only dealer I have complete trust in to take a personal interest in maintaining my 911. More

Great Mercedes service The Mercedes side of this dealership does an excellent job of making a service visit pleasant. Everything except the final bill is as good as it gets. The Mercedes side of this dealership does an excellent job of making a service visit pleasant. Everything except the final bill is as good as it gets. More