Jackie Cooper Imports - Service Center

Service of my Mercedes. Took my Mercedes in for service c. It was due for 40,000 mile service. Connie in service Dept excellent employee. Visit new car lot outstanding sa Took my Mercedes in for service c. It was due for 40,000 mile service. Connie in service Dept excellent employee. Visit new car lot outstanding sales people. Mike cooper help me on loooking at used SL. My short trip was extended and I meet some outstanding sales people. More

Great service and loaner car. John Taylor is the best. Great service and car loaner! John Taylor is the best! He is very proficient and friendly. He follows up timely as well! I love Jackie Coopers Service Great service and car loaner! John Taylor is the best! He is very proficient and friendly. He follows up timely as well! I love Jackie Coopers Service Department!! More

Review All excellent, brought vehicle in for service and a door rattle, service was done, door rattle is still there. Will try to get it back in.. All excellent, brought vehicle in for service and a door rattle, service was done, door rattle is still there. Will try to get it back in.. More

1st year service Service was great from setting the appointment to the deliver of my car. They exceeded my expectations. John took care of me, they did a great job Service was great from setting the appointment to the deliver of my car. They exceeded my expectations. John took care of me, they did a great job More

Courteous, very capable staff. Extremely pleased. Service manager told me exactly what my car needs now and then what will need to be done in future. Sales rep also offered me to test drive new car fo Service manager told me exactly what my car needs now and then what will need to be done in future. Sales rep also offered me to test drive new car for a day since I’m interested in purchasing one this year. More

it was quick and very good John Taylor Mr.John Taylor was nice and very informative he also answered all of my questions and concerns and he took the time needed to show me how to work the Mr.John Taylor was nice and very informative he also answered all of my questions and concerns and he took the time needed to show me how to work the controls to my A/C unit in my S-430 Mercedes this guy is unbelievable and is a plus to your company MBUSA. he is a winner dont let him go ,give him the pay increase that he deserves . More

Two Year Maintenance Service I called to schedule the two year service appointment on my 2017 Porsche 911 about two weeks in advance. Upon my early morning arrival at the service I called to schedule the two year service appointment on my 2017 Porsche 911 about two weeks in advance. Upon my early morning arrival at the service appointment, I was greeted immediately by Cliff Jones. He was friendly and explained in detail the service to be performed on my vehicle and the cost. I received a clean Macan as my loaner vehicle. After an early afternoon call from Mr. Jones, I picked up my 911. All the service had been completed and the 911 had been washed and cleaned. It was immaculate. He again explained the service that had been performed. The entire service experience was outstanding. Great to own a Porsche! More

Excellent Gregg Gleeson went above and beyond. He picked up my car, took it in for my 10,000 miles oil change and service and returned it to my office within a Gregg Gleeson went above and beyond. He picked up my car, took it in for my 10,000 miles oil change and service and returned it to my office within a few hours. More

Not a great experience First problem encountered was that I had scheduled an on line appointment for May 10 at 7:30 am the week before and expected an email confirmation. Wh First problem encountered was that I had scheduled an on line appointment for May 10 at 7:30 am the week before and expected an email confirmation. When i did not receive it, I called on Monday May 7 and was told that no appointment was showing - so they asked when i wanted my oul change I selected 7:30 May 10. On may 7 i arrived 10 min before the appointment. They asked me go to the waiting area. Shortly after 8 i was asked if this was covered by a service contract. I told them no, that i would be paying. Thinking my car was probably almost done i waited until about 9 and went to ask what the holdup was. Was then told the mechanic who did oil changes on thirsday didnt arrive until 8 and that my car wa probably being washed. I asked if i could pay at that time. About 5 min later they came and got me and i paid. Finally the car came-it had not been washed ir vacuumed and i was told i could come back any time to get my car washed. That is not convenient. Although the rep was pleasant enough, i would have liked to have been informed when i arrived that the oul change would not start until 8 so i could decide to reschedule or get a shuttle to work. Also-please work on the on line site to appropriately schedule appointments. i have bought my last 2 cars from Jackie Cooper and expected better. More

Excellent Very friendly The service department took excellent care of the car. They fixed the tire and provided an overall great experience Very friendly Very friendly The service department took excellent care of the car. They fixed the tire and provided an overall great experience Very friendly and courteous More